Keyla Sexton
Falmouth
Summary
- Dynamic professional with a proven track record at Fidelity Investments, excelling in operational efficiency and transaction monitoring. Recognized for enhancing workflows and mentoring peers, I leverage strong cash management skills to drive client satisfaction and streamline processes. Committed to delivering exceptional results in fast-paced environments.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client or patient a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Transaction Processing Senior Associate
Fidelity Investments - Corporate Office
12.2020 - Current
- Oversaw transaction processing workflows to ensure timely and accurate execution of client transactions.
- Led initiatives to enhance operational efficiency, resulting in streamlined processes and reduced turnaround times.
- Mentored junior associates, providing guidance on best practices for transaction accuracy and compliance adherence.
- Collaborated with cross-functional teams to resolve complex transaction discrepancies and improve client satisfaction.
Cosmetologist
Self Employed
12.2018 - Current
- Provided personalized hair and skincare consultations to clients, enhancing overall satisfaction.
- Executed various hair styling techniques, ensuring exceptional quality and client retention.
- Implemented sanitation protocols to maintain a clean and safe work environment for clients.
- Managed scheduling and appointment bookings, optimizing client flow and service delivery.
Customer Service Representative
Citibank
01.2017 - 02.2019
- Assisted customers with account inquiries, ensuring accurate information delivery and resolving issues efficiently.
- Processed transactions and maintained records using internal systems to enhance service reliability.
- Collaborated with team members to streamline operations, reducing response times for customer queries.
- Adapted quickly to policy changes, providing up-to-date information to clients regarding services and products.
Certified Nursing Assistant
Favorite Staffing
Florence
08.2016 - 08.2018
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
Education
Certified Nursing Assistant -
Ky Healthcare Training
Lexington, KY 12.2025 - 01.2026
High School Diploma -
Pendleton County High School
Falmouth, KYSkills
- Operational efficiency
- Cash management
- Transaction monitoring
- Invoice processing
- Proficient customer service
- Patient care
- Vital signs monitoring
- Electronic health records
- Customer service
- Time management
Timeline
Certified Nursing Assistant -
Ky Healthcare Training
12.2025 - 01.2026
Transaction Processing Senior Associate
Fidelity Investments - Corporate Office
12.2020 - Current
Cosmetologist
Self Employed
12.2018 - Current
Customer Service Representative
Citibank
01.2017 - 02.2019
Certified Nursing Assistant
Favorite Staffing
08.2016 - 08.2018
High School Diploma -
Pendleton County High School