Kian Jackson
Owensboro
Summary
Dynamic professional with a proven track record at Hagerman Plumbing & Heating, adept in stress tolerance and dispatch software. Excelled in roles requiring service excellence and a detail-oriented approach, significantly improving data tracking and customer relations. Demonstrated exceptional time management and safety management skills, ensuring high productivity and workplace safety across diverse settings.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Dispatcher
Hagerman Plumbing & Heating
07.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Production Worker
Waupaca Foundry, Inc.
03.2019 - 02.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
CNA, Neuroscience
Owensboro Health Regional Hospital
01.2017 - 12.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Apollo High School
Owensboro, KY05-2002
Skills
- Service Excellence
- Upholding Clean Workspace Standards
- Detail-Oriented Approach
- Assembly Line Proficiency
- Dispatch software
- Product inspection
- Stress tolerance
- Time management
- Machine operation
- Quality assurance
- Safety management
Timeline
Dispatcher
Hagerman Plumbing & Heating
07.2021 - Current
Production Worker
Waupaca Foundry, Inc.
03.2019 - 02.2021
CNA, Neuroscience
Owensboro Health Regional Hospital
01.2017 - 12.2019
High School Diploma -
Apollo High School
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