Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiearra Persley

Lexington

Summary

Highly skilled Service Desk Coordinator with background in managing technical support services. Equipped with strong problem-solving skills, adept at implementing effective solutions and maintaining high customer satisfaction rates. Successful track record of coordinating service desk teams, streamlining processes, and improving help desk effectiveness. Demonstrated strength in communication, team collaboration, and knowledge of IT systems management. Resourceful Service Desk Coordinator known for productivity and efficient task completion. Specialize in technical support, incident management, and customer service. Excel at problem-solving, communication, and adaptability to ensure seamless operation of IT services. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Service Desk Coordinator

Paul Mitchell The School
Lexington
08.2024 - Current
  • Managed ticketing system to track and prioritize user requests efficiently.
  • Collaborated with IT teams to resolve technical issues and improve services.
  • Provided training to new staff on service desk procedures and tools.
  • Ensured compliance with company's policies when handling customer data privacy matters.
  • Answered telephone inquiries and processed incoming and outgoing mail.
  • Verified customer satisfaction with resolution of incidents and requests.
  • Participated in planning meetings related to implementation of new technologies or services.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Greeted visitors and directed them to appropriate departments.
  • Managed incoming calls and routed them to relevant staff members.
  • Scheduled appointments and maintained calendar for office meetings.
  • Provided administrative support to office staff as needed.
  • Handled incoming and outgoing mail efficiently and accurately.
  • Maintained a clean and organized reception area for guests.
  • Coordinated office supplies inventory and placed orders as necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Cosmetologist

Independently Employed
Lexington
08.2019 - Current
  • Provided hair styling services to clients following current trends.
  • Maintained cleanliness and organization of workstations and tools.
  • Performed basic hair treatments, including washing and conditioning.
  • Developed strong relationships with clients to enhance service experience.
  • Stayed updated on beauty industry trends through research and workshops.
  • Participated in local beauty events to promote services and network with professionals.
  • Developed a loyal client base through excellent customer service.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Managed appointments through scheduling software program.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Ensured proper sanitation practices were followed at all times.
  • Maintained cleanliness of salon equipment and tools.
  • Advised clients on how to maintain their new hairstyles at home.
  • Provided consultations to clients on beauty treatments, products and services.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.

Unit Secretary

Select Speciality Hospital
Lexington
08.2017 - 07.2019
  • Managed patient records and ensured accuracy in documentation.
  • Coordinated communication between medical staff and patients efficiently.
  • Scheduled appointments and maintained organized calendars for healthcare providers.
  • Assisted with patient admissions and discharge processes promptly.
  • Handled incoming calls and addressed inquiries with professionalism.
  • Maintained inventory of office supplies and ordered as needed.
  • Supported administrative tasks and ensured compliance with hospital protocols.
  • Collaborated with team members to facilitate smooth daily operations.
  • Managed the front desk area ensuring neatness at all times.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Provided patient information to facilitate timely admissions and discharges.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Retrieved physicians' paperwork, including lab test requests.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Transcribed doctors' orders, including medication and lab test requests.

State Tested Nursing Assistant

Bluegrass Care and Rehab Center
Lexington
05.2016 - 11.2017
  • Assisted residents with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of resident rooms and common areas.
  • Communicated effectively with residents, families, and healthcare team members.
  • Documented patient care activities accurately in electronic health records.
  • Supported rehabilitation exercises as directed by physical therapy staff.
  • Provided companionship and emotional support to enhance resident well-being.
  • Followed safety protocols to prevent accidents and ensure resident safety.
  • Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
  • Provided compassionate care to individuals in need of assistance.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Helped transfer patients from beds to wheelchairs or exam tables using proper body mechanics techniques.
  • Answered call lights promptly to attend to patient needs.
  • Provided basic patient care by bathing and grooming patients, changing bedding, and assisting in feeding activities.
  • Maintained a clean and safe environment for patients by performing light housekeeping duties.
  • Followed infection control protocols while performing nursing assistant duties.
  • Monitored vital signs including temperature, pulse rate and blood pressure.
  • Maintained confidentiality of all resident information.
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Reported any changes in the patient's condition to the nurse supervisor or physician.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

State Registered Nursing Assistant

NorthPointe Health Care Centre
Lexington
03.2014 - 04.2016
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained a clean and safe environment for patients and staff.
  • Documented patient care procedures accurately in medical records.
  • Collaborated with healthcare team to develop individualized care plans.
  • Supported patients during mobility exercises and rehabilitation activities.
  • Responded to patient calls and provided timely assistance as needed.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Implemented fall prevention techniques as specified in plan of care.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Ensured that all equipment was functioning properly prior to use.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Education

Master Licensed Cosmelogist - Cosmetology

Paul Mitchell The School
Lexington, KY
05-2019

State Registered Nursing Assistant - Nursing

Bluegrass Community And Technical College
Lexington, KY
05-2013

High School Diploma -

Tates Creek High School
Lexington, KY
05-2012

Skills

  • Ticket management
  • Technical troubleshooting
  • Incident resolution
  • Service desk training
  • Data privacy compliance
  • Customer relationship management
  • Administrative support
  • Inventory coordination
  • Attention to detail
  • Team collaboration
  • Problem solving
  • Communication skills
  • Appointment scheduling
  • Time management
  • Service desk coordination
  • Incident management
  • Client rapport
  • Data processing
  • Workflow management
  • Conflict resolution
  • Documentation and reporting
  • Point-of-sale system
  • Service scheduling
  • Reporting and documentation
  • Quality control
  • Staff education and training
  • Computer skills
  • Goal-oriented mindset
  • Records management
  • Multitasking and organization
  • Clerical support

Timeline

Service Desk Coordinator

Paul Mitchell The School
08.2024 - Current

Cosmetologist

Independently Employed
08.2019 - Current

Unit Secretary

Select Speciality Hospital
08.2017 - 07.2019

State Tested Nursing Assistant

Bluegrass Care and Rehab Center
05.2016 - 11.2017

State Registered Nursing Assistant

NorthPointe Health Care Centre
03.2014 - 04.2016

Master Licensed Cosmelogist - Cosmetology

Paul Mitchell The School

State Registered Nursing Assistant - Nursing

Bluegrass Community And Technical College

High School Diploma -

Tates Creek High School

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Kiearra Persley