Kiefer Rodriquez
Louisville
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
FOT Logistics
01.2024 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Dispatch Supervisor
FGG Logistics
09.2019 - 11.2023
- Supervised team of 20 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Parts Delivery Driver
Champion Chevrolet
01.2018 - 09.2019
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Improved route efficiency by meticulously planning daily delivery schedules.
- Maintained clean and organized delivery vehicle to uphold company's professional image.
- Assisted in inventory management to prevent stock discrepancies.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Pulled parts off store shelves to fill customer orders.
- Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
- Fostered a safe work environment by adhering to all company safety guidelines and reporting any observed hazards or violations.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
Education
High School Diploma -
Carlsbad High School
Carlsbad01-2012
Skills
- Problem-solving
- Transportation coordination
- Team leadership
- Operations management
- Employee training
- Mentoring and training
- Decision-making
- Employee relations and conflict resolution
- Performance monitoring
Timeline
Operations Manager
FOT Logistics
01.2024 - 10.2024
Dispatch Supervisor
FGG Logistics
09.2019 - 11.2023
Parts Delivery Driver
Champion Chevrolet
01.2018 - 09.2019
High School Diploma -
Carlsbad High School
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