Kierra Finney
Louisville
Summary
Proven problem-solver and detail-oriented professional, with a track record of enhancing mail delivery accuracy and customer satisfaction at the United States Postal Service and Computershare. Excelled in reducing delivery errors and resolving customer disputes, demonstrating exceptional accuracy and empathy. Skilled in workplace safety and independent work, achieving significant improvements in operational efficiency and client retention.
Customer-focused Customer Representative with more than 2 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills in a Customer representitive role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United Staes Postal Service
12.2020 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Used computer systems to track packages and update client information.
Customer Service Representative
Computershare
05.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Comprehensive Medical Assisting - Medical
MedQuest College
10400 Linn Station Rd #120, Louisville, KY 4022306-2021
Skills
- Problem-solving skills
- Accuracy and precision
- Workplace safety
- Work independently
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Worked with law enforcement to reduce illegal use of post office services.
- Resolved product issue through consumer testing.
- Processed and sorted average of 24,000 pieces of mail per day.
Certification
- Workplace Hazardous Materials Information System (WHMIS) Training - Various authorized providers.
- First Aid Certification - American Red Cross.
- Forklift Operation Certification - Occupational Safety and Health Administration (OSHA).
- Safe Driver Training Certification - National Safety Council.
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Kentucky Driver's License
- Certified Medical Assistant (CMA)
- Forklift Certification
Magna Cum Laude Academic Honors
I received This Award in Honor of graduating with a Cumulative GPA of 3.70 - 3.89.
Languages
English
Professional Working
Interests
- Music
- Crafting and DIY Projects
- Photography
- I have a passion for photography and editing photos
- Acting and Theater
- Blogging
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Reading
- Strategy Games
- Designing and Printing 3D Models
- Horseback Riding
Timeline
Mail Processing Clerk
United Staes Postal Service
12.2020 - Current
Customer Service Representative
Computershare
05.2017 - 06.2019
Comprehensive Medical Assisting - Medical
MedQuest College
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