Kiersten Hardy
2426 Jr Miller Blvd
Summary
Detail-oriented Receptionist with experience in managing front desk operations and providing exceptional customer service. Skilled in handling phone inquiries, scheduling appointments, and maintaining a welcoming environment for visitors. Offers strong organizational abilities and effective communication skills to support office efficiency and enhance client interactions.
Overview
9
9
years of professional experience
Work History
Receptionist
Dr Satish K. Shah
Owensboro, KY
03.2016 - 10.2019
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained organized records for patient files, ensuring accuracy and confidentiality.
- Assisted in billing processes by verifying insurance information and processing payments.
Phlebotomist
Plamsa Biological Services
Owensboro, KY
02.2014 - 03.2016
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen collection to support laboratory processes.
- Collaborated with healthcare staff to streamline sample processing and improve workflow efficiency.
- Trained new phlebotomists on best practices for blood collection techniques and safety protocols.
Cleaning Services
Merry Maids
Owensboro, KY
01.2011 - 01.2014
- Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
- Enhanced customer satisfaction by providing thorough window cleaning services for residential and commercial clients.
- Completed professional residential cleaning services.
Education
High School or GED - undefined
Daviess County High School
Owensboro, KY05-2008
Skills
- Multitasking and prioritizing
- Scheduling
- Written and verbal communication skills
- Quick Learner
Timeline
Receptionist
Dr Satish K. Shah
03.2016 - 10.2019
Phlebotomist
Plamsa Biological Services
02.2014 - 03.2016
Cleaning Services
Merry Maids
01.2011 - 01.2014
High School or GED - undefined
Daviess County High School