Kim Boyd
Catlettsburg
Summary
Dynamic IT/Billing System Manager with a proven track record at NES Healthcare, enhancing system efficiency and ensuring robust disaster recovery protocols. Expert in server management and incident resolution, I excel in fostering customer-centric cultures and mentoring teams. Renowned for reliability and problem-solving abilities, I thrive in fast-paced environments, driving technical excellence and operational improvements.
Trusted IT/Billing System Manager skilled at traversing obstacles associated with systems management at any scale. Confident managing system types. Takes ownership of uptime, performance metrics and reliability factors. Committed to leading streamlined and cost-effective system management efforts.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
39
39
years of professional experience
Work History
IT / Billing System Manager
NES Healthcare
01.1996 - 11.2024
- Designed backup strategies which ensured minimal operational impact during disaster recovery scenarios.
- Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
- Provided technical support and guidance to users, fostering a strong customer-centric culture within the organization.
- Conducted thorough audits of existing systems, identifying areas for improvement and implementing strategic updates accordingly.
- Provided remote troubleshooting and support for users.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Kept computer systems operating at optimal performance levels.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Food Service Broker
Bill Coffey Food Service Brokerage
01.1986 - 12.1995
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Education
Business Admin - Business Administration
Huntington Jr College
Huntington, WV04-1986
High School Diploma -
Ceredo Kenova High School
Kenova05-1983
Skills
- Incident management
- Hardware maintenance
- Server management
- Disaster recovery
- Troubleshooting skills
- Remote support
- System troubleshooting
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
IT / Billing System Manager
NES Healthcare
01.1996 - 11.2024
Food Service Broker
Bill Coffey Food Service Brokerage
01.1986 - 12.1995
Business Admin - Business Administration
Huntington Jr College
High School Diploma -
Ceredo Kenova High School
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