Kim Detherage
Louisville
Summary
Results-oriented professional with extensive experience in account management and lead development. Known for identifying new business opportunities and delivering customized solutions that drive client retention and satisfaction.
Overview
26
26
years of professional experience
Work History
Account Executive
Harbor Steel & Supply Corporation
Lexington, KY
08.2014 - Current
- Developed and maintained strong client relationships to drive sales growth and retention.
- Analyzed market trends to identify new business opportunities and enhance service offerings.
- Collaborated with cross-functional teams to deliver customized solutions for clients' needs.
- Prepared and presented comprehensive proposals, showcasing product benefits and competitive advantages.
- Managed account activities, ensuring timely follow-ups and resolution of client inquiries or issues.
- Trained and mentored junior team members on best practices for account management and customer engagement.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Inside Sales Representative
Alro Metals
Louisville, KY
03.2012 - 07.2014
- Developed strong relationships with clients to drive repeat business and customer satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve communication.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Conducted market research to identify new business opportunities and enhance product offerings.
- Analyzed sales data to identify trends, inform strategies, and maximize revenue potential.
- Implemented feedback mechanisms to enhance customer experience and address concerns promptly.
- Answered customers' questions regarding products, prices, and availability.
Senior Inside Sales Representative
Ryerson
Louisville, KY
11.1999 - 03.2012
- Cultivated relationships with key clients to drive revenue growth and customer retention.
- Developed and implemented strategic sales plans aligning with organizational goals.
- Mentored junior sales representatives, enhancing team performance through training sessions.
- Analyzed market trends to identify opportunities for product expansion and competitive advantage.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
- Leveraged CRM tools to track sales activities, ensuring data accuracy and effective follow-up.
- Led negotiations with high-value clients, achieving favorable contract terms and conditions.
- Maximized territory penetration by strategically targeting underrepresented markets for expansion efforts.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
Education
Bachelor of Science -
BBA - Marketing
University of Louisville
Louisville, KY01-1998
Skills
- Client relationship building
- Account management
- Customer service
- New business opportunities
- Strategic selling
- Written and verbal communication
- Business development and planning
Timeline
Account Executive
Harbor Steel & Supply Corporation
08.2014 - Current
Inside Sales Representative
Alro Metals
03.2012 - 07.2014
Senior Inside Sales Representative
Ryerson
11.1999 - 03.2012
Bachelor of Science -
BBA - Marketing
University of Louisville