Kim Perkins
Louisville
Summary
Results-driven Financial Clearance Coordinator at Baptist Health with expertise in data entry and document management. Enhanced operational workflows and improved claim resolution times through effective multitasking and organization. Proven ability to resolve discrepancies and provide exceptional customer service, ensuring accurate and timely processing of insurance claims.
Overview
11
11
years of professional experience
Work History
Financial Clearance Coordinator
Baptist Health
03.2024 - 08.2025
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Insurance/Worker's Compensation Followup
Baptist Health
02.2016 - 03.2024
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
Inbound Call Center Representative
Pridestaff/Baptist Health
06.2014 - 01.2015
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Built positive relationships with customers by providing exceptional customer service.
Education
No Degree -
Jefferson Community College
Louisville, KYSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Document management
- Information collection
- Data retrieval systems
- Medical terminology
- Insurance verification
- Verbal and written communication
- Customer service management
Timeline
Financial Clearance Coordinator
Baptist Health
03.2024 - 08.2025
Insurance/Worker's Compensation Followup
Baptist Health
02.2016 - 03.2024
Inbound Call Center Representative
Pridestaff/Baptist Health
06.2014 - 01.2015
No Degree -
Jefferson Community College
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