Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimarlie Pennant

55a Nashe St,BT

Summary

Highly motivated and dependable professional with excellent time management and teaching abilities. Possesses strong communication and interpersonal skills, a team player, and has a great personality. Adaptable to changing environments and dedicated to delivering exceptional results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Grocery Clerk

Kirks Supermarket
George Town
06.2023 - Current
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Stocked shelves, rotated merchandise and ensured product freshness.
  • Assisted in training new employees on store procedures and policies.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Organized backroom storage areas according to company standards for safety and efficiency.
  • Checked expiration dates on products regularly to ensure freshness.
  • Monitored expiration dates on food products to ensure quality control measures were met.

Mason

Joel R Bodden T/A LMJ Construction, c/o MJC Secretarial Services
Bodden Town
02.2023 - Current
  • Completed construction projects in a timely and efficient manner.
  • Communicated with clients to ensure their needs were met and exceeded.
  • Worked with a team of skilled professionals to ensure high-quality work.

Sales Representative

Gib Sandals
Portmore, Saint Catherine
01.2020 - 08.2022
  • Delivered excellent customer service and exceeded sales targets consistently.
  • Worked closely with customers to understand their needs and recommend appropriate products.
  • Built strong relationships with clients to ensure repeat business.

Supervisor

Alorica
Kingston, Kingston
07.2019 - 10.2019
  • Conducted training sessions and mentored team members to improve performance.
  • Monitored performance metrics such as call volume, call quality, and customer satisfaction.
  • Managed a team of 20 customer service representatives and increased customer satisfaction ratings by 10%
  • Created a healthy and motivating work environment and atmosphere Develop a well-designed and motivating evaluation program
  • Handled escalated calls requiring advanced customer service skills and problem-solving abilities.
  • Collaborated with management and cross-functional teams to identify opportunities for process improvement and increase operational efficiency.
  • Conducted performance evaluations, provided feedback, and recommended promotions or disciplinary actions when appropriate.
  • Led team to achieve a 92% customer satisfaction rating and consistently meet or exceed service level goals.

Team Lead

Alorica
Kingston, Kingston
06.2018 - 07.2019
  • Assisted the supervisor in managing a team of customer service representatives.
  • Achieved Agent of the Month and Team Lead of the Month awards.
  • Conducted training sessions and mentored team members to improve performance
  • Acted as a point of contact for team members, answering questions, providing guidance, and resolving any issues or conflicts that arose.
  • Conducted training sessions and provided ongoing coaching to team members to improve their skills and ensure consistent delivery of excellent customer service.
  • Collaborated with the call center supervisor and cross-functional teams to develop and implement policies and procedures related to call handling, customer service standards, and escalation protocols.

Customer Service Representative

Alorica
Kingston, Kingston
02.2018 - 06.2018
  • Provided exceptional customer service to clients over the phone
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers and product ordered
  • Collaborated with team members to improve service delivery.
  • Maintained a high level of professionalism and customer satisfaction.

Education

High School Diploma -

Saint Catherine High School
Spanish Town
06.2016

Skills

  • Leadership
  • Decisiveness
  • Dependability
  • Ability to teach and mentor
  • Time management
  • Leadership
  • Teamwork
  • Communication and Interpersonal Skills
  • Adaptability and Flexibility
  • Strong Work Ethic
  • Great personality
  • Attention to detail
  • Initiative

Certification

  • Leadership Certificate
  • Soft-skills Certificate

Timeline

Grocery Clerk

Kirks Supermarket
06.2023 - Current

Mason

Joel R Bodden T/A LMJ Construction, c/o MJC Secretarial Services
02.2023 - Current

Sales Representative

Gib Sandals
01.2020 - 08.2022

Supervisor

Alorica
07.2019 - 10.2019

Team Lead

Alorica
06.2018 - 07.2019

Customer Service Representative

Alorica
02.2018 - 06.2018

High School Diploma -

Saint Catherine High School

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Kimarlie Pennant