Kimberley Ismaili
Louisville
Summary
Legal Instruments Examiner with expertise in regulatory compliance and fraud detection. Demonstrated success in conducting audits and improving operational efficiency through targeted staff training. Extensive experience in patient registration, billing, consult approvals, and veteran housing placements within the Department of Veterans Affairs. Committed to delivering exceptional service to veterans and enhancing organizational performance.
Overview
26
26
years of professional experience
Work History
L.I.E Legal Instruments Examiner
Department of Veterans Affairs
Louisville
06.2017 - 05.2024
- Executed annual audits on fiduciaries managing Veterans' assets for regulatory compliance.
- Conducted screenings for illegal activities and fraud to safeguard asset integrity.
- Trained staff members as primary instructor, enhancing operational effectiveness.
- Collaborated with Attorney General's office to address fraud allegations.
Various
Department of Veteran Affairs
Louisville
08.1998 - 05.2024
- Accumulated 26 years of experience in diverse roles at Department of Veterans.
Actively engaged in various initiatives enhancing veteran services throughout career.
Implemented policies that improved operational efficiency and service delivery.
Collaborated with multidisciplinary teams to meet veteran needs effectively.
Oversaw projects ensuring adherence to federal regulations and guidelines.
Mentored and trained staff, fostering a culture of continuous improvement.
Participated in strategic planning efforts to align with departmental objectives.
Held multiple positions, demonstrating adaptability and commitment to veterans. - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Some College (No Degree) - Computer Science
Bay College West
Iron Mountain, MISkills
- Regulatory compliance
- Fraud detection
- Audit management
- Policy implementation
- Risk assessment
- Customer satisfaction
Affiliations
I donate original artwork to raise money for Doberman rescue. I have been rescuing Dobermans for many years, and currently have two.
References
References available upon request.
Timeline
L.I.E Legal Instruments Examiner
Department of Veterans Affairs
06.2017 - 05.2024
Various
Department of Veteran Affairs
08.1998 - 05.2024
Some College (No Degree) - Computer Science
Bay College West