Kimberly Taylor

• Analyzed system performance to identify areas for improvement and optimize operational efficiency.
• Collaborated with cross-functional teams to implement software solutions that enhance user experience.
• Developed technical articles for end-users to use for self-help with system and application issues
• Led troubleshooting efforts, ensuring timely resolution of technical issues for clients and stakeholders.
• Provide technical solutions to end user reported issues using tools for Oracle databases.
• Provide in-dept support of application to troubleshoot catalina and server application logs.

• Analyzed complex technical issues to enhance system functionality, error debugging and performance.
• Provide in-depth solutions to customer issues related to application specific issues
• Provided in-depth solutions to customer issues related to database servers, application servers including Oracle databases up to 19c, Tomcat application servers and Linux servers
• Provide in-depth review and debugging on reported errors or performance related to the database and application servers from java deployments.
• Mentored new analysts and provided review and training of concepts used with the database environment

Provide in-depth customer support on Payroll applications

Banner and other proprietary product line for US Based and Canadian based customers.

Analyze customer data to assist in providing solutions to reported issues.

Review code to determine workflow stream to assist in data analysis

Provide functional improvement suggestions based on customer input from both US and Canadian customers.

Provide training on the payroll applications to new support analysts

Provide on-site customer training and review of product use best practices

Provide input on potential customer RFP's