KIMBERLY BYRAM
Horse Cave
Summary
Extensive experience in customer service. Proficiencies include fast learner, outgoing, customer focused and strive for excellent in any objective i am given. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Sales consultant with background as management and representative looking to join a growing entrepreneurial organization as part of the Executive team.
Overview
17
17
years of professional experience
Work History
Sales Associate
Cricket Wireless
Glasgow, KY
04.2025 - Current
- Delivered exceptional customer service to enhance overall customer experience and satisfaction.
- Assisted customers in selecting products based on needs and preferences, fostering positive relationships.
- Maintained knowledge of current promotions and new products to effectively communicate benefits to customers.
- Collaborated with team members to achieve sales targets through effective communication and support.
Retail Sales Consultant
Fast wireless - sprint
Louisville, Kentucky
12.2017 - 03.2025
- Managed deposits, financial transactions, and business inventory.
- Identified the demand for service offerings through needs assessments.
- Assessed conflicts and identified solutions for clients promptly.
- Processed shipments and maintained organized stock shelves.
- Kept an eye on building premises for loss prevention and security purposes.
- Helped customers select products that best fit their personal needs.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Informed customers about all product lines and services offered by the company.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Educated customers on product and service offerings.
Front Desk Receptionist
Shivley Animal Clinic & Hospital
Louisville, KY
06.2016 - 12.2017
- Greeted and assisted visitors when they arrived at the office.
- Processed and prepared memos, correspondence, travel vouchers, or other documents.
- Handled communications systems.
- Planned itineraries for guests.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Monitored office expenditures and handled all office contracts.
- Handled money for customers and visitors.
- Handled the complaints and concerns of customers.
- Confirmed transactional data.
Dispatcher
GNC Communications
Louisville, Kentucky
01.2014 - 05.2016
- Tracked all changes in computer system.
- Reviewed routes and adjusted plans to meet daily requirements.
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
- Answered customer requests with information about product availability, shipping information and status updates.
- Maintained up-to-date knowledge of traffic problems and weather concerns.
- Managed daily delivery and work schedules to maximize coverage.
Assistant Manager
Arby's
Louisville, KY
04.2009 - 01.2014
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Quickly and efficiently processed payments and made accurate change.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took initiative to find extra tasks when scheduled duties were completed.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Served orders to customers at windows, counters and tables.
- Served fresh, hot food with a smile in a timely manner.
- Assisted management with monthly inventory control and weekly stock ordering.
- Resolved guest complaints promptly and professionally.
- Worked well with teammates and openly invited coaching from the management team.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Communicated clearly and positively with co-workers and management.
Education
License - real estate
Kaplan University
Davenport, IA01.2026
Skills
- Excellent communication
- Quick learner
- Time management skills
- Positive learning process
- Client-focused
- Computer proficient
- Microsoft Office
Timeline
Sales Associate
Cricket Wireless
04.2025 - Current
Retail Sales Consultant
Fast wireless - sprint
12.2017 - 03.2025
Front Desk Receptionist
Shivley Animal Clinic & Hospital
06.2016 - 12.2017
Dispatcher
GNC Communications
01.2014 - 05.2016
Assistant Manager
Arby's
04.2009 - 01.2014
License - real estate
Kaplan University