Kimberly Goff
Pikeville
Summary
Dynamic leader with a positive attitude and proven cash handling expertise at Hometown Convenience. Successfully trained and mentored teams, enhancing performance and ensuring adherence to safety protocols. Recognized for implementing effective workflows that improved operational efficiency and guest satisfaction, while fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hometown Convenience
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Supervisor
Holiday Inn Express Hotel Suites
05.2024 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Lead Technician
Crothall Healthcare Inc.
12.2022 - 05.2024
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
- Implemented environmentally friendly cleaning practices, reducing the environmental impact of operations while maintaining high-quality standards.
Education
Shelby Valley High School
Pikeville, KY05.2009
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Hometown Convenience
08.2024 - Current
Assistant Supervisor
Holiday Inn Express Hotel Suites
05.2024 - 08.2024
Lead Technician
Crothall Healthcare Inc.
12.2022 - 05.2024
Shelby Valley High School
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