Christina Hanvey
Oak Grove,KY
Summary
Dynamic and results-driven professional with extensive experience at Ollies Bargain Outlet, excelling in operations management and team leadership. Proven track record in optimizing inventory processes and enhancing customer satisfaction through effective conflict resolution and coaching. Committed to fostering a diverse and inclusive workplace while driving high performance and safety standards. Strong at customer engagement and Ollies Army membership enrollments, consistently encouraging sign-ups and promoting loyalty benefits.
Overview
8
8
years of professional experience
Work History
Co Team Lead
Ollies Bargain Outlet
02.2022 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling to optimize labor resources during peak business hours.
- Monitored sales performance and adjusted merchandising strategies accordingly.
- Conducted regular staff meetings to align team objectives and boost morale.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Collaborated with management to develop training materials for new hires.
- Trained new team members by relaying information on company procedures and safety requirements.
- Led team of associates to optimize store operations and enhance customer service experience.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Fostered a collaborative work environment, promoting teamwork and communication among staff members.
Freight Flow Supervisor
Ollies Bargain Outlet
12.2017 - 02.2022
- Oversaw freight flow operations, optimizing inventory management and reducing processing times.
- Implemented efficient loading and unloading procedures to enhance warehouse productivity.
- Collaborated with cross-functional teams to streamline supply chain processes and improve product availability.
- Trained and mentored staff on best practices for freight handling and safety protocols.
- Monitored compliance with safety regulations, enhancing workplace safety standards across operations.
- Established key performance indicators for staff members, setting clear expectations and driving high levels of employee accountability in achieving company goals.
- Implemented safety measures to reduce workplace accidents, creating a safer environment for all employees.
- Optimized warehouse layout for increased storage capacity and faster order fulfillment rates.
- Streamlined freight flow processes to enhance efficiency in inventory management.
Education
High School Diploma -
Lithe Springs High School
Lithia Springs, GASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Schedule management
- Operations management
- Diversity and inclusion
Timeline
Co Team Lead
Ollies Bargain Outlet
02.2022 - Current
Freight Flow Supervisor
Ollies Bargain Outlet
12.2017 - 02.2022
High School Diploma -
Lithe Springs High School