Kimberly Hitsman
Middlesboro
Summary
Versatile professional with a focus on academic and administrative support roles. Proven ability to assist in various tasks, ensuring efficiency and effectiveness in operations. Strong teamwork and adaptability skills, consistently achieving desired outcomes. Equipped with organizational, time management, and communication skills valued by employers.
Overview
15
15
years of professional experience
Work History
Work Study Student
Eastern Kentucky University
Richmond, KY
07.2025 - Current
- Updated student records within the Infinite Campus database for efficient information retrieval.
- Developed and implemented individual and group interventions within the Infinite Campus database.
- Maintained comprehensive logs of supplies distributed to students within the resource center.
- Coordinated activities for weekly literacy and reward programs, fostering a positive learning environment.
- Engaged with community partners to assist with participation in events such as Mission of Hope, ROHO, UNITE, Elgin, Grace Dental Care, career fairs, etc.
Work Study Student
Southeast Kentucky Community and Technical College
Middlesboro, KY
07.2024 - 06.2025
- Oversaw maintenance and organization of office space within a community resource center for individuals in recovery.
- Assisted with employer-sponsored community events, including recovery walks, golf scrambles, and Christmas toy drives.
- Documented and organized donation and sponsorship information to support fundraising efforts.
- Participated in monthly employer meetings to support team collaboration and communication. Attended UNITE meetings to assist in recovery efforts within the community.
Call Center Representative
Senture
London, KY
01.2024 - 06.2024
- Handled customer inquiries with efficiency to ensure high satisfaction levels.
- Assisted in problem resolution by analyzing customer issues and providing solutions.
- Utilized company software to document all interactions and track customer requests.
- Collaborated with team members in chat to streamline processes, enhancing overall call center operations.
Team Lead II
Goodwill Industries of Kentucky
Middlesboro, KY
02.2023 - 12.2023
- Managed aspects of the retail location's opening and closing processes to ensure operational efficiency.
- Analyzed cash transactions through detailed audits to ensure financial integrity and rectify discrepancies.
- Executed cash deposit transactions to maintain financial operational efficiency.
- Delivered exceptional customer service to ensure client satisfaction.
- Monitored progress and implemented adjustments to ensure daily goals were successfully attained.
- Contributed to team success by providing support and resources for effective task completion.
- Conducted routine inspections and cleaning tasks to uphold store cleanliness and presentation.
Retail Sales Associate
Walmart
Middlesboro, KY
10.2021 - 02.2023
- Assisted customers with product selection and inquiries to enhance their shopping experience.
- Operated the POS system efficiently to process transactions.
- Maintained store appearance by organizing merchandise and ensuring cleanliness standards.
- Executed daily price modifications to align with market trends and customer expectations.
Outdoor Vendor
Walt Disney World Parks and Resorts
Lake Buena Vista, FL
06.2021 - 09.2021
- Provided exceptional customer service in high-volume park environments.
- Managed inventory levels to ensure product availability during peak times.
- Navigated cross-cultural interactions with customers to ensure satisfaction.
- Created daily magical moments to enhance the enjoyment of children at Walt Disney World.
Hiring Manager
McDonald's
Tazewell, TN
12.2012 - 05.2021
- Conducted interviews with potential candidates to assess qualifications and fit for organizational needs.
- Managed comprehensive orientation sessions for new hires.
- Facilitated communication between store managers and central office personnel to streamline processes.
- Designed weekly employee schedules to ensure efficient resource allocation within labor limits.
- Oversaw shift operations, effectively delegating tasks to team members.
- Monitored and enforced food safety regulations while ensuring overall store cleanliness.
- Managed opening and closing procedures for restaurant operations.
- Performed detailed drawer countdowns and bank deposits, safeguarding cash handling processes.
Substitute Teacher
Claiborne County Board Of Education
Tazewell, TN
08.2011 - 11.2012
- Directed classroom management strategies to foster a productive learning environment.
- Executed lesson plans and assignments as outlined by the teacher.
- Monitored environments and ensured student well-being.
- Engaged in school-hosted events with students.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY05-2026
Associate of Applied Science - Education
Southeast Kentucky Community And Technical College
Middlesboro, KY05-2025
Skills
- Excellent communication
- Active listening
- Creative thinking
- Time management
- Decision-making
- Team leadership
- Task delegation
- Goal setting
- Documentation and reporting
- Cross-functional teamwork
- Customer service
Timeline
Work Study Student
Eastern Kentucky University
07.2025 - Current
Work Study Student
Southeast Kentucky Community and Technical College
07.2024 - 06.2025
Call Center Representative
Senture
01.2024 - 06.2024
Team Lead II
Goodwill Industries of Kentucky
02.2023 - 12.2023
Retail Sales Associate
Walmart
10.2021 - 02.2023
Outdoor Vendor
Walt Disney World Parks and Resorts
06.2021 - 09.2021
Hiring Manager
McDonald's
12.2012 - 05.2021
Substitute Teacher
Claiborne County Board Of Education
08.2011 - 11.2012
Bachelor of Science - Psychology
Eastern Kentucky University
Associate of Applied Science - Education
Southeast Kentucky Community And Technical College