A professional with a strong background in office management at Technology Services Group, Inc. Proven expertise in budgeting and project management, enhancing operational efficiency. Exceptional communication skills foster collaboration and customer service excellence. Adept at implementing policies that drive organizational success while maintaining meticulous attention to detail.
Overview
21
21
years of professional experience
Work History
Optician in Training
Mando's Optical
Crestview Hills
03.2023 - Current
Repaired frames using specialty tools to ensure optimal fit and comfort.
Organized inventory by product type and manufacturer specifications for efficient retrieval.
Assisted customers in selecting suitable frames and lenses based on individual needs.
Calculated precise measurements for eyewear using advanced optical measuring devices.
Provided detailed explanations of lens types, coatings, and eyewear protection benefits.
Demonstrated proper insertion, removal, and care for contact lenses to patients.
Scheduled appointments, verified insurance coverage, and maintained accurate patient records.
Coordinated office communication with customers and vendors while managing bookkeeping tasks.
Parent Teacher Organization President
Shirley Mann Elementary
Union
05.2019 - 05.2021
Negotiated contracts with vendors, suppliers, and partners to secure favorable terms.
Developed policies, procedures, and strategic goals to enhance organizational effectiveness.
Provided leadership on budgeting decisions to optimize resource allocation.
Resolved staff conflicts through attentive listening and constructive feedback.
Collaborated with faculty to establish event budgets for organizational activities.
Maintained accurate records of membership dues and donations received.
Coordinated with school administrators on PTA policy changes.
Organized and chaired weekly Parent Teacher Organization meetings.
Parent Teacher Organization Vice President
Shirley Mann Elementary
Union
05.2018 - 05.2019
Assisted President in leading PTA towards strategic goals aligned with policies.
Executed President's responsibilities during absence to ensure continuity of operations.
Collaborated with membership committee to enhance engagement and representational diversity.
Focused on specific areas such as fundraising, communications, or volunteer coordination based on PTA structure.
Participated in training opportunities to gain knowledge of PTA programs and resources.
Office Manager
Technology Services Group, Inc.
Florence
06.2004 - 06.2010
Provided comprehensive administrative support to management team, preparing reports and presentations.
Maintained organized filing system for records, correspondence, and documents.
Facilitated recruitment, onboarding, and training processes for new employees.
Coordinated meetings, travel arrangements, and department activities effectively.
Managed front desk operations, greeting visitors and directing inquiries appropriately.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
Developed and implemented office policies and procedures to enhance operational efficiency.
Supervised staff members, organized schedules, and delegated tasks as needed.
Education
Some College (No Degree) - Business Administration And Education
Northern Kentucky University
Highland Heights, KY
Skills
Communication skills
Budgeting expertise
Customer service
Office management
Database management
Project management
Attention to detail
Affiliations
As a hobby I enjoy photography especially capturing landscapes and local architecture.
The activities I most enjoy are watching my kids participate in all their many school activities and sports. With three teenagers you can imagine they keep me busy.
Timeline
Optician in Training
Mando's Optical
03.2023 - Current
Parent Teacher Organization President
Shirley Mann Elementary
05.2019 - 05.2021
Parent Teacher Organization Vice President
Shirley Mann Elementary
05.2018 - 05.2019
Office Manager
Technology Services Group, Inc.
06.2004 - 06.2010
Some College (No Degree) - Business Administration And Education