Kimberly Johnson
First and Farmers National Bank
Burkesville,KY
15
years of professional experience
Results-driven professional with extensive experience in customer relations, organizational skills, and clear communication. Successfully led initiatives to enhance engagement while mentoring team members, contributing to improved service delivery and client retention.
Work History
Universal Banker
6 Years- Educated customers on bank products and services, enhancing their understanding of available options.
- Assisted clients in identifying financial needs, providing tailored solutions for personal and business banking.
- Managed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Collaborated with team members to streamline processes, improving overall service delivery and client satisfaction.
- Mentored junior staff on operational procedures, fostering a culture of growth and development within the team.
- Led initiatives to enhance customer engagement through digital banking tools and personalized service offerings.
- Analyzed account trends to identify opportunities for cross-selling financial services, driving revenue growth initiatives.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
Advertising Manager
2 Years 9 Months- Analyzed market trends to identify new opportunities and optimize advertising strategies.
- Established strong relationships with clients, ensuring satisfaction and repeat business opportunities.
- Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
- Boosted brand awareness by creating and executing innovative marketing campaigns.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
Office Manager
6 Years- Coordinated daily office operations to enhance workflow efficiency.
- Managed vendor relationships, ensuring timely supply deliveries and cost-effective solutions.
- Developed and implemented office policies to streamline administrative tasks.
- Oversaw scheduling for staff and meetings, optimizing resource allocation.
- Trained and mentored administrative staff, fostering skill development and teamwork.
- Led cross-departmental communication initiatives to strengthen collaboration among teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma
Skills
Customer needs assessment
Organizational skills
Data entry
Customer relations
Clear oral/written communication
Scheduling and calendar management
Bookkeeping
Conflict management
Documentation and control
Workflow optimization
Information protection
Timeline
Universal Banker
First and Farmers National Bank
07.2020 - 07.2026Read More
Advertising Manager
Cumberland County News
10.2017 - 07.2020Read More
Office Manager
Hendricks Creek Resort
10.2011 - 10.2017Read More
Cumberland County High School
High School Diploma
Read More