KIMBERLY MELLY
Louisville
Summary
Healthcare professional skilled in insurance authorization and patient scheduling. Enhances operational efficiency through effective task prioritization and strong collaboration. Utilizes Epic software for accurate documentation, streamlining processes to support optimal patient care.
Overview
19
19
years of professional experience
Work History
Pre-Service Specialist
Norton Healthcare
Louisville
07.2025 - Current
- Coordinated verification of coverage and benefits with insurance companies, streamlining patient access to authorized services.
- Verified patient insurance eligibility, including benefits and authorizations for medical services.
- Processed prior authorization requests, ensuring timely access to necessary medical services and procedures.
- Reviewed patient records for completeness and accuracy, facilitating efficient claims processing and care delivery.
Surgery Scheduler
U of L Health
Louisville
08.2024 - 06.2025
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to secure accurate surgery schedules, facilitating timely procedures.
- Obtained all required documents prior to scheduled procedures, ensuring compliance and readiness.
- Verified patient insurance and collected pre-authorizations from providers to prevent delays in surgical care.
- Distributed treatment and procedural information to patients.
Administrative Assistant/Pulmonary Sleep
UnityPoint Health - Methodist Medical Center
Peoria
03.2014 - 08.2024
- Processed prior authorization requests for sleep testing to ensure patient eligibility.
- Coordinated and scheduled appointments for clients and team members, enhancing communication and workflow.
- Maintained accurate department and customer records to support operational efficiency.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, facilitating effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Health Info System Clerk/ED Technician
UnityPoint Health - Methodist Medical Center
Peoria
10.2010 - 03.2014
- Retrieved patient records post-discharge or admission, supporting continuity of care and office operations.
- Prepared and scanned records according to procedure, ensuring accurate documentation and accessibility.
- Executed clerical duties with precision to enhance quality patient care.
- EKGs, Phlebotomy, Vitals, Patient prep for any procedure
- Registered patients upon arrival at the facility.
Customer Account Executive
Comcast
Peoria
03.2007 - 10.2009
- Engaged current and potential clients to promote products and services effectively.
- Retained customers by leveraging knowledge of company services, industry competitors, and persuasive communication skills.
- Addressed customer objections with a consultative approach and tailored responses.
- Performed data entry tasks accurately and efficiently., applied payments and credits to customer accounts.
Education
Associate of Science - Medical Administration
Rasmussen College
Ocala, FL12-2015
Skills
- Electronic health records
- CPT coding
- Prior authorization management
- Authorization coordination
- Patient intake processes
- Health information management
- Patient communication
- Appointment scheduling
- Scheduling verification
- Task prioritization
- Epic software proficiency
- Administrative operations
- Interdepartmental coordination
- Verification processes
- Medical documentation
- Microsoft PowerPoint
- Customer service techniques
Timeline
Pre-Service Specialist
Norton Healthcare
07.2025 - Current
Surgery Scheduler
U of L Health
08.2024 - 06.2025
Administrative Assistant/Pulmonary Sleep
UnityPoint Health - Methodist Medical Center
03.2014 - 08.2024
Health Info System Clerk/ED Technician
UnityPoint Health - Methodist Medical Center
10.2010 - 03.2014
Customer Account Executive
Comcast
03.2007 - 10.2009
Associate of Science - Medical Administration
Rasmussen College