Kimberly Roseberry
West Liberty
Summary
I am a determined, motivated, and compassionate team player.
I strive for excellence in communication and professionalism.
I'm personable enough to form bonds and relationships with clients, but professional enough to ensure the company’s success with the best possible outcomes for them in their customer relationships
Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality.
Overview
14
14
years of professional experience
Work History
Health Unit Coordinator
UK St. Claire Regional Medical Center
Morehead, KY
10.2025 - Current
- Coordinated patient admissions and discharges, ensuring seamless transitions and compliance with hospital protocols.
- Managed electronic health records, maintaining accuracy and confidentiality while facilitating efficient information flow.
- Collaborated with nursing staff to optimize patient care plans, enhancing communication among multidisciplinary teams.
- Scheduled appointments and procedures, maximizing resource utilization and improving patient access to services.
- Implemented process improvements that enhanced workflow efficiency within the health unit, reducing delays in service delivery.
- Developed training materials for staff development programs, contributing to ongoing education and professional growth within the unit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Registration Representative
Mercy Health Hospital
Springfield , OH
10.2022 - 08.2023
- Entered all patient information into the registration system accurately and efficiently.
- Adhered to department policies and procedures as well as established safety protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Provided assistance during peak periods and special projects as needed.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Checked insurance benefits, received payments and provided receipts.
- Answered questions about admissions, financial, and hospital policies.
- Gathered personal and insurance information from each patient.
- Registered patients for outpatient procedures and emergency services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Assistant Teacher
Mini University
Dayton, Ohio
04.2021 - 06.2021
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Supervised small group activities.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Assisted in planning field trips and special events such as assemblies or performances.
- Supported student-led discussions and presentations.
- Provided individualized instruction to students who needed additional assistance.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Participated in professional development workshops related to teaching strategies.
- Attended faculty meetings as requested by the lead teacher.
- Assisted classroom teacher in developing and implementing lesson plans.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Collaborated with other staff members to ensure student success.
- Maintained safe, educational environment for students during learning and free play time.
- Assembled instructional materials for children's projects and play-time.
- Created calm and disciplined classroom environment to improve student focus.
- Created colorful and attractive displays for bulletin boards and hallways.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Protected confidential information related to staff and families.
- Implemented lesson plans for students with varying learning styles.
- Arranged age-appropriate activities to help children develop interests and talents.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Assistant Teacher
Mini University
Beavercreek, Ohio
09.2019 - 04.2021
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Supervised small group activities.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Assisted in planning field trips and special events such as assemblies or performances.
- Supported student-led discussions and presentations.
- Collaborated with other staff members to develop strategies for improving student performance.
- Provided individualized instruction to students who needed additional assistance.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Attended faculty meetings as requested by the lead teacher.
- Assisted classroom teacher in developing and implementing lesson plans.
- Helped maintain a safe and orderly learning environment.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Encouraged positive behavior with rewards and incentives.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Assisted in developing IEPs for special education students as needed.
- Collaborated with other staff members to ensure student success.
- Maintained safe, educational environment for students during learning and free play time.
- Assembled instructional materials for children's projects and play-time.
- Created calm and disciplined classroom environment to improve student focus.
- Created colorful and attractive displays for bulletin boards and hallways.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Protected confidential information related to staff and families.
- Implemented lesson plans for students with varying learning styles.
- Arranged age-appropriate activities to help children develop interests and talents.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Participated in parent-teacher conferences to discuss children's development and progress.
Customer Service Representative
American Way Van and Storage
Vandalia, Ohio
06.2018 - 08.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Front End Team Lead
Toys R Us
Florence , KY
05.2015 - 04.2017
- Analyzed customer feedback data to identify opportunities for improvements in user experience.
- Provided technical assistance to junior developers during problem solving sessions.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Ensured compliance with coding standards, best practices and guidelines.
- Collaborated with other departments to ensure successful delivery of projects.
- Provided technical leadership, mentorship and guidance to team members.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Organized and updated schedules to optimize coverage for expected customer demands.
Customer Service Representative
Toys"R"Us
Beavercreek, Ohio
04.2015 - 06.2015
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Morris and Ashley Furniture
Fairborn, Ohio
08.2014 - 02.2015
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Sam's Club
Beavercreek, Ohio
09.2012 - 04.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Psychology
Wright State University
Dayton, OHAssociate of Science -
Clark State Community College
Springfield, OH12-2023
High School Diploma -
Fairborn High School
Fairborn, OH05-2012
Skills
- Client Relationship
- Patient Registration
- Patient correspondence
- Insurance Verification
- Cross-Functional Teamwork
- Information desk management
- Schedule Coordination
- HIPAA Compliance
- Message Taking
- Accuracy and Precision
- Payment Processing
- Problem-Solving
- Client Relationships
- Decision-Making
- Relationship Building
- Problem-solving abilities
- Professional Demeanor
- Multitasking
- Effective Communication
- Task Prioritization
- Patient registration
- Records management
Timeline
Health Unit Coordinator
UK St. Claire Regional Medical Center
10.2025 - Current
Registration Representative
Mercy Health Hospital
10.2022 - 08.2023
Assistant Teacher
Mini University
04.2021 - 06.2021
Assistant Teacher
Mini University
09.2019 - 04.2021
Customer Service Representative
American Way Van and Storage
06.2018 - 08.2018
Front End Team Lead
Toys R Us
05.2015 - 04.2017
Customer Service Representative
Toys"R"Us
04.2015 - 06.2015
Customer Service Representative
Morris and Ashley Furniture
08.2014 - 02.2015
Customer Service Representative
Sam's Club
09.2012 - 04.2014
Associate of Science -
Clark State Community College
High School Diploma -
Fairborn High School
Bachelor of Science - Psychology
Wright State University
Education and Training
Bachelors of Science- Wright State University. July 2025