Kimberly Wooten
Shelbyville
Summary
Dynamic Store Manager with a proven track record at Lane Bryant, excelling in revenue generation and team leadership. Expert in operational budgeting and loss prevention, I fostered a collaborative environment that enhanced customer satisfaction and drove sales growth. Skilled in recruitment and performance metrics evaluation, I consistently achieved financial targets through strategic promotional planning.
Overview
22
22
years of professional experience
Work History
Store Manager
Lane Bryant
08.2022 - Current
- Orchestrated business strategies boosting revenue and efficiently capturing new market segments.
- Supported recruitment, onboarding, and development of new staff members.
- Managed creation of eye-catching merchandise displays to entice store customers.
- Enhanced sales while reducing shrinkage through exceptional customer service and strict adherence to standard practices.
- Strengthened team collaboration effectiveness and efficiency by nurturing positive environments aimed at shared success.
- Guided sales associates in product specifications, sales incentives, and selling techniques, leading to notable improvements in customer satisfaction ratings.
- Resolved issues for challenging customers and clients to empower lower-level employees and uphold outstanding customer service.
- Nurtured and reinforced long-term client relationships utilizing strong issue resolution and engaging communication abilities.
- Enforced and conveyed store programs and standards to employees for optimal quality, safety, and cleanliness.
- Arranged employee schedules for shifts by evaluating customer traffic patterns and leveraging individual strengths.
Merchandising Manager
Dollar Tree
08.2015 - 08.2022
- Engineered displays that facilitate interactive, memorable, and captivating store experiences for clientele.
- Oversaw stock levels and product sales to identify purchasing requirements.
- Elevated store presentation and visual appeal via effective merchandising techniques.
- Set monthly objectives and conveyed performance expectations during team meetings to enhance sales
- Implemented in-season pricing strategies, promotions, and markdowns to achieve financial targets.
- Coached and supervised merchandise team to secure exceptional performance outcomes and foster job satisfaction.
- Oversaw inventory metrics and executed modifications to enhance sales and profitability.
Assistant Manager
Save-A-Lot
08.2008 - 12.2012
- Facilitated direct customer engagement in assessing requirements and remaining updated on consumer preferences.
- Reviewed cash intake and deposit logs boosting precision and curbing inconsistencies
- Executed routine inventory assessments to ensure accurate stock levels, address discrepancies, and project future requirements.
- Secured repeat business by delivering exceptional customer service
- Performed evaluations of employee performance and supplied constructive feedback.
- Mentored personnel in equipment maintenance and facilitated exercises focusing on key skill enhancement.
- Outlined specific targets and objectives, relaying information to team members.
- Eliminated waste and executed revenue development strategies to ensure department alignment with sales and profit targets.
Assistant Manager
Kroger
05.2004 - 07.2008
- Provided hands-on support to customers in evaluating needs and staying updated on consumer preferences.
- Managed cash intake and deposit records improving precision and diminishing discrepancies.
- Executed routine inventory assessments to ensure accurate stock levels, correct discrepancies, and project future requirements.
- Nurtured repeat business by providing exceptional customer service.
- Implemented performance assessments and offered actionable feedback to employees.
- Applied industry insights, exceptional customer service techniques, and analytical capabilities to manage customer concerns and strengthen loyalty.
- Established team priorities to enhance productivity and focus on key objectives. Maintained schedules to ensure timely completion of tasks and projects. Monitored performance metrics to identify areas for improvement and drive accountability.
- Fostered positive relationships with fellow employees to enhance company morale and drive employee retention.
- Engineered detailed plans informed by general guidance and direction.
- Enhanced and tracked quality programs to reduce overdue compliance activities.
- Enhanced staffing efficiency during peak periods by developing employee schedules and tracking call-outs.
Education
High School Diploma -
Shelby County High School
Shelbyville, KYSkills
- Store operations oversight
- Promotional planning
- Operational budgeting
- Team leadership and coaching
- Loss prevention procedures
- Recruitment and hiring
- Team development
- Performance metrics evaluation
- Sales promotions
- Payroll management
- Supply chain management
- Staff management
- POS systems
- Revenue generation
Timeline
Store Manager
Lane Bryant
08.2022 - Current
Merchandising Manager
Dollar Tree
08.2015 - 08.2022
Assistant Manager
Save-A-Lot
08.2008 - 12.2012
Assistant Manager
Kroger
05.2004 - 07.2008
High School Diploma -
Shelby County High School