Kimberly Zoller
Brandenburg
Summary
Results-driven Housekeeping Supervisor at Quality Inn & Suites, skilled in cleaning and sanitation, enhanced guest satisfaction through meticulous room inspections and effective training. Leveraged strong customer service abilities to foster team performance and ensure compliance with health standards, achieving consistent quality control and a welcoming environment for guests.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Quality Inn & Suites
Brandenburg, KY
11.2022 - Current
- Monitored inventory levels of cleaning supplies, reporting needs to management promptly.
- Provided training support for new team members on housekeeping procedures and standards.
- Ensured adherence to health and safety regulations within the housekeeping department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Trained in food handling procedures
- Breakfast attendant when needed
Education
High School or GED - undefined
Pleasure Ridge Park
Louisville, KYSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Cleaning techniques
- Also trained in food handling procedures
Timeline
Housekeeping Supervisor
Quality Inn & Suites
11.2022 - Current
High School or GED - undefined
Pleasure Ridge Park