King Ntwali

Give guidance to help find pieces that fit customer’s needs such as an off the rack suit, and or custom made to measure suit

Help style customers and help answer customer questions. I make sure customers follow and are informed on sartorial rules.

Checkout customers, help with returns and exchanges, and lastly make sure dissatisfied customers are helped best to their needs.

Email customers on new deals and promotions. Send thank you emails and follow-up through email and text.

Guided customers in selecting devices that fit their needs, but I specialized in PCs and laptops.

I achieved sale targets by promoting and selling BestBuy memberships, Applecare, Geeksqaud Protection, and BestBuy credit cards.

I delivered excellent customer service by assisting with returns, trade-ins, and inquiries, ensuring swift resolution of customer concerns.

Addressed and de-escalated complaints of dissatisfied customers to maintain brand loyalty.

Provided accurate guidance on credit cards payments and account management, enhancing customer experience.

Developed strong product knowledge across multiple categories to support informed purchasing decisions.