Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Kinley Zingsheim

Elsmere

Summary

Dynamic Client Specialist with Crane Worldwide Logistics, adept at enhancing customer satisfaction through effective issue resolution and proactive communication. Proven expertise in order fulfillment and inventory management, ensuring accuracy and efficiency. Recognized for strong problem-solving abilities and exceptional time management skills, fostering trust and loyalty among clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Specialist

Crane Worldwide Logistics
Hebron
01.2025 - Current
  • Performed necessary troubleshooting to determine source of client reported issue.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Kept accurate logs of all deliveries and trips.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Prioritized tasks based on urgency and importance when servicing multiple customers simultaneously.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Researched and adequately resolved client questions and issues.
  • Developed effective relationships with clients through proactive communication.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Material Handler

Crane Worldwide Logistics
Florence
03.2023 - 03.2024
  • Packaged, labeled and tagged goods before transfer.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Maintained yard appearance, keeping ground clean and clear.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Tied and secured loads to prevent shifting or damage to items.
  • Ensured safety procedures were followed when operating forklifts.

Sheet Metal Worker

Imbus Roofing
Wilder
07.2019 - 03.2023
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Selected gauges and types of sheet metal or non-metallic material, according to product specifications.
  • Trimmed, filed, ground, deburred, buffed, and smoothed surfaces, seams, and joints of assembled parts.
  • Repaired and maintained sheet metal products.
  • Weld components together using electric arc welding equipment or gas flame torches.
  • Used power tools to grind, sand and polish metals, plastics and wood products.
  • Set up and operate fabricating machines such as brakes, rolls, shears to cut, bend and straighten sheet metal.
  • Read blueprints and specifications to determine the type of sheet metal needed for each job.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Interpreted blueprints, sketches, or product specifications to determine sequence and methods of fabricating, assembling, and installing sheet metal products.

Truck Driver

Imbus Roofing
Wilder
01.2015 - 06.2017
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Transported and safely delivered items to prevent damage or loss.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Kept accurate logs of all deliveries and trips.
  • Assisted warehouse personnel in packing orders when necessary.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Randall K Cooper High School
Union, KY
05-2015

Skills

  • Order fulfillment
  • Inventory management
  • Customer service
  • Delivery coordination
  • Issue resolution
  • Data entry
  • Material handling
  • Forklift operation
  • Problem solving
  • Time management
  • Communication skills
  • Quality control
  • Active listening
  • Analytical and critical thinking
  • Decision-making
  • Maintenance & repair
  • Analytical

Affiliations

  • Gym every morning
  • Family orientated
  • Hiking/Outdoors

Accomplishments

  • Became Shop Forman at 24 years old
  • Excelled in basketball
  • Started working at 12 years old

Certification

  • Forklift certified

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Client Specialist

Crane Worldwide Logistics
01.2025 - Current

Material Handler

Crane Worldwide Logistics
03.2023 - 03.2024

Sheet Metal Worker

Imbus Roofing
07.2019 - 03.2023

Truck Driver

Imbus Roofing
01.2015 - 06.2017

High School Diploma -

Randall K Cooper High School

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Kinley Zingsheim