Kishna Ebanks
George Town
Summary
Experienced with screening procedures and ensuring operational accuracy and compliance. Utilizes keen attention to detail and effective communication to manage tasks and resolve issues. Knowledge of maintaining high standards and efficiency in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
BAGGAGE SCREENER
Cayman Islands Airport Authority
04.2014 - Current
- Conducted thorough screenings to ensure compliance with safety protocols and regulatory standards.
- Collaborated with team members to refine screening processes, enhancing efficiency and accuracy.
- Checked equipment during each shift to assess functionality.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Loss Prevention Security Officer
Ritz Carlton Grand Cayman
Seven Mile Beach
2006 - 2014
- Monitored surveillance systems to detect and prevent theft and fraud
- Conducted regular audits of security protocols and procedures
- Collaborated with law enforcement during investigations of incidents
- Developed training materials for new security personnel
Front Desk Agent
Comfort Suites & Resort
06.2004 - 10.2006
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Managed cash drawer responsibly throughout shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service while upholding company policies.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Junior Office Clerk
PricewaterhouseCoopers
08.1999 - 09.2001
- Organized and maintained physical and digital office filing systems.
- Processed incoming mail, including sorting and distributing to appropriate departments or individuals.
- Provided administrative support such as photocopying, faxing, scanning documents, ordering supplies and scheduling meetings.
- Answered phones and responded to customer inquiries in a professional manner.
- Greeted visitors in a friendly manner, issued visitor badges and directed them appropriately.
- Performed clerical support tasks for senior staff, including proofreading documents, answering phones and preparing packages.
- Answered telephones, directed calls and took messages.
Education
High School Diploma - undefined
John Gray High School
Grand Cayman07.1999
Skills
- Analytical mindset
- Results management
- Corporate procedures
- Assertiveness
- Company processes and procedures
- Confidentiality
- Customer service and assistance
- Integrity and honesty
- Customer relations skills
- Baggage inspections
- Security station experience
- Threat assessment
- Surveillance monitoring
- Threat management
- Screening process management
- Cargo inspections
- Object identification
- X-ray machine operation
- Threat mitigation
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Task prioritization
Certification
REDLINE ASSURED SECURITY.
Languages
Spanish
Advanced (C1)
Timeline
BAGGAGE SCREENER
Cayman Islands Airport Authority
04.2014 - Current
Front Desk Agent
Comfort Suites & Resort
06.2004 - 10.2006
Junior Office Clerk
PricewaterhouseCoopers
08.1999 - 09.2001
High School Diploma - undefined
John Gray High School
Loss Prevention Security Officer
Ritz Carlton Grand Cayman
2006 - 2014