KIYA DEMPS
Louisville
Summary
Proven leader and mentor with over six years of experience in military service, training, student support, and community engagement. Staff Sergeant in the Kentucky Air National Guard and University of Louisville graduate with a Bachelor of Science in Psychology and minors in Pan-African Studies and Diversity & Inequality, currently pursuing a Master of Arts in Pan-African Studies. Passionate about connecting individuals with resources, fostering success, and creating opportunities for personal, academic, and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full-Time Leasing Consultant
Derby Row Apartments
04.2025 - Current
- Serve as the primary point of contact for prospective and current residents.
- Conduct leasing tours and guide applicants through the leasing process.
- Coordinate resident engagement events and marketing initiatives.
- Manage resident communications and resolve concerns through exceptional customer service.
- Support occupancy, retention, and community engagement goals.
Services Journeyman/Shift Leader/DRMKT Trainer
Kentucky National Guard
08.2019 - Current
- Lead and mentor Airmen while overseeing daily operations, training, and personnel development.
- Serve as DFAC Shift Leader responsible for scheduling, quality assurance, and mission readiness.
- Train personnel on Disaster Relief Mobile Kitchen Trailer (DRMKT) operations and field feeding capabilities.
- Serve as a Subject Matter Expert (SME) for Services operations and contingency support programs.
- Develop and deliver hands-on training to ensure operational readiness and compliance.
- Manage logistics, resources, and personnel in fast-paced environments.
Marketing Assistant
Trifecta Apartments
06.2022 - 04.2025
- Assisted with resident relations, marketing campaigns, and leasing operations.
- Coordinated outreach efforts and supported resident retention initiatives.
- Managed social media content and promotional activities.
Education
Master of Arts - Pan-African Studies
University of Louisville
05-2027
Bachelor of Science - Psychology
University of Louisville
05-2025
Skills
- Leadership & Team Development
- Training & Instruction
- Program Coordination
- Public Speaking
- Student Advocacy
- Customer Service
- Personnel Management
- Community Outreach
- Social Media Marketing
- Organizational Leadership
Accomplishments
- Maintained 80%+ pre-leased occupancy by building strong relationships with prospective residents, conducting property tours, and implementing strategic follow-up practices.
- Selected from employees across the organization to attend Student Quarters Summer Training Camp 2026, a competitive leadership development program designed to cultivate emerging leaders and strengthen organizational impact.
- Consistently delivered exceptional customer service by assisting residents through the leasing, renewal, and move-in process while maintaining a positive community experience.
- Supported resident retention initiatives through proactive communication, problem-solving, and community engagement efforts.
- Coordinated marketing and outreach initiatives that increased property visibility and contributed to leasing goals.
- Collaborated with cross-functional teams to ensure operational efficiency, resident satisfaction, and achievement of occupancy objectives.
Affiliations
- National Association for the Advancement of Colored People (NAACP)
- Member | Present
- Active member supporting initiatives focused on civil rights, educational equity, community engagement, and social justice advocacy
- President of Alpha Kappa Alpha Sorority, Inc
- Beta Epsilon Chapter | August 2024 - June 2025
- Directed chapter operations, strategic planning, and member development initiatives
- Led executive board meetings and oversaw community service programming
- Vice President of Alpha Kappa Alpha Sorority, Inc
- Beta Epsilon Chapter | April 2024 - August 2024
- Supported chapter management, program implementation, and member engagement
- Standard Chair of Alpha Kappa Alpha Sorority, Inc
- Beta Epsilon Chapter | December 2023- April 2024
- Promoted accountability, leadership development, and organizational excellence
- SPAVA (Society for the Prevention of Aggressiveness and Violence Among Adolescents)
- Mentor | December 2022- April 2024
- Provided mentorship and support to youth through educational and leadership initiatives
Certification
Secret Security Clearance
AWARDS
Air Force Achievement Medal (2022 & 2025), Humanitarian Service Medal (2022), Outstanding Airman of the Year (2025), Salute to Service Honoree, Soror of the Year (2024), Undergraduate Research Showcase Winner, Student Quarters Summer Training Camp 2026 Selectee
Languages
English
Native or Bilingual
Timeline
Full-Time Leasing Consultant
Derby Row Apartments
04.2025 - Current
Marketing Assistant
Trifecta Apartments
06.2022 - 04.2025
Services Journeyman/Shift Leader/DRMKT Trainer
Kentucky National Guard
08.2019 - Current
Bachelor of Science - Psychology
University of Louisville
Master of Arts - Pan-African Studies
University of Louisville