KLENT CELCES
Batangas Philippines,Putingkahoy
Summary
Dynamic Baggage Service Agent with proven expertise at Francisco Bangoy International Airport. Excelled in claims management and lost luggage tracking, significantly reducing incidents. Adept at utilizing ticketing systems and providing exceptional passenger assistance, fostering strong customer relationships while enhancing operational efficiency during peak travel periods.
Offering dedicated and adaptable approach to learning and growing within customer service-oriented environment. Brings ability to quickly acquire necessary knowledge in baggage handling and problem-solving skills. Ready to use and develop communication and organizational abilities in [Desired Position] role.
Developed strong problem-solving and customer service skills in high-paced transportation environment. Excels in managing logistics and efficiently addressing issues under pressure. Seeking to transition to new field leveraging these transferable skills to contribute effectively in dynamic setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Baggage Service Agent
Francisco Bangoy International Airport
01.2024 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Contributed to a positive work environment by supporting colleagues during peak travel times and heavy workload periods.
- Increased operational efficiency by properly utilizing available resources such as conveyor systems and specialized equipment for heavy lifting tasks.
- Processed and secured unclaimed luggage.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Continuously updated knowledge of airline policies and airport procedures to ensure full compliance in all aspects of baggage handling duties.
- Expedited baggage handling during irregular operations, minimizing disruptions to flight schedules and passenger inconvenience.
Education
GED -
Batangas Eastern College
Batangas City Phillipines06-2019
Skills
- Claims
- Ticketing system expertise
- Passenger assistance
- Baggage handling
- Lost and found management
- Flight scheduling
Certification
- Hazmat Endorsement (HME) for CDL - Transportation Security Administration.
Timeline
Baggage Service Agent
Francisco Bangoy International Airport
01.2024 - Current
GED -
Batangas Eastern College
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