Koech Cheruiyot
Summary
At Serena Hotel, I excelled as a Server and Server Assistant, enhancing guest experiences through exceptional customer service and strong work ethic. I leveraged task prioritization and a keen ability to engage guests, significantly contributing to a positive, efficient team environment. My proficiency with POS systems and dedication to maintaining high hygiene standards underscore my comprehensive skill set.
Overview
1
1
year of professional experience
Work History
Server
Serena Hotel
09.2022 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server Assistant
Serena Hotel
09.2022 - 03.2024
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Education
Associate Degree In Hospitality Studies - Hospitality And Tourism Management
Kenyatta University
Thika06.2019
High School Diploma - Certificate of Secondary Education
Nakuru High School
Nakuru Kenya08.2018
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
Accomplishments
Kenya Red Cross Member
YMCA Kenya
Timeline
Server
Serena Hotel
09.2022 - 03.2024
Server Assistant
Serena Hotel
09.2022 - 03.2024
Associate Degree In Hospitality Studies - Hospitality And Tourism Management
Kenyatta University
High School Diploma - Certificate of Secondary Education
Nakuru High School
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