Kole Brooks
Best Buy
LOUISVILLE
10
years of professional experience
Results-driven leader with strong skills in employee coaching, performance management, and cross-functional leadership. Proven track record of enhancing team productivity and collaboration to achieve company goals.
Work History
Experience Manager
4 Years 2 Months- Led regular team meetings to share insights, address challenges, and align on expectations and changes that came.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for each individual.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Guided team members in understanding and implementing operating procedures and aligning with company expectations.
Sales Supervisor
3 Years 2 Months- Led sales team to achieve monthly targets through effective coaching and performance management.
- Ran training to enhance product knowledge and customer service skills among team members.
- Dove into Sales driven metrics to identify gaps/opportunities and coach accordingly.
- Mentored new supervisors on leadership and how to be truly effective in their role.
- Managed Computing Sales and was responsible for department performance.
Apple Computing Specialist
2 Years 10 Months- Provided expert Apple product knowledge to enhance customer experience and drive effective sales strategies
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Exceeded sales targets by consistently meeting and surpassing monthly goals.
- Guided new employees in mastering sales strategies while instilling core company values and expectations.
Education
High School Diploma
Skills
Team Coaching/Development
Conflict Resolution
Cross-functional Leadership
Sales Strategy Execution
Time Management
Presentation Skills
Organizational Leadership
Team Alignment
De-Escalation Skills
Accomplishments
- Two time Achiever's
- Sales Specialty Coach - 2 years
Timeline
Experience Manager
Best Buy
06.2022 - CurrentRead More
Sales Supervisor
Best Buy
05.2019 - 07.2022Read More
Apple Computing Specialist
Best Buy
03.2016 - 01.2019Read More
Heath High School
High School Diploma
Read More