Konner Bradford
Bardstown
Summary
Results-driven customer service associate with expertise in negotiation and account management. Recognized for improving customer satisfaction and effectively addressing concerns, ready to contribute to enhancing customer experiences.
Experienced Grass and weed cutter, with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Very hard worker.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Thoroughbred Express Car Wash
09.2025 - Current
- Operated point-of-sale system to process transactions accurately and efficiently.
- Maintained cleanliness and organization of work areas to promote a welcoming environment.
- Collaborated with team members to enhance service delivery and customer experience.
- Educated customers on car wash services and products, promoting upselling opportunities.
- Assisted customers with inquiries and concerns, ensuring prompt resolution and satisfaction.
- Monitored equipment functionality, reporting issues for timely maintenance to minimize downtime.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Plumbing Apprentice
South Bullitt Plumbing
05.2025 - 08.2025
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
Lawn Care
Myself
01.2024 - Current
- Developed personalized lawn care plans based on individual client needs and preferences.
- Managed seasonal changes in lawn care requirements, adjusting techniques and schedules accordingly.
- Performed seasonal maintenance tasks such as leaf raking, snow removal, and lawn care to maintain an attractive appearance throughout the year.
Education
Thomas Nelson High School
Bardstown, KY05-2027
Automation Program
Up Center
Bardstown, KY05-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Sales closing
- Product and service solutions
- Negotiation
- Account management
- Computer skills
- Service upselling
Accomplishments
I am working towards abtaining all of my ASE Certifications through the Up Center automotive program.
Certification
- Engine Repair ASE Certification
- Engine Performance ASE Certification
- Maintenance and Light Repair ASE Certification
- Brakes ASE Certification ASE Certification
- Heating and Air Conditioning ASE Certification
- Suspension and steering ASE Certification
Timeline
Customer Service Associate
Thoroughbred Express Car Wash
09.2025 - Current
Plumbing Apprentice
South Bullitt Plumbing
05.2025 - 08.2025
Lawn Care
Myself
01.2024 - Current
Thomas Nelson High School
Automation Program
Up Center