Summary
Overview
Work History
Education
Skills
Timeline
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Kourtney Coulter

Kourtney Coulter

Glasgow

Summary

Dynamic professional with a proven track record in business management and customer service management, notably at K/C Hair Studio. Excelled in salon marketing, increasing customer retention significantly. Skilled in financial management and fostering a safe, welcoming environment. Demonstrates exceptional decision-making and goal-setting abilities, ensuring compliance and enhancing client satisfaction.

Overview

17
17
years of professional experience

Work History

Salon Owner/Operator

K/C Hair Studio
01.2020 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Hairstylist

Platinum Salon
11.2014 - 01.2020
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Preschool Teacher's Assistant

Scottsville Rd., Baptist Preschool
08.2009 - 09.2011
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

Sales Associate

Kohl’s
09.2009 - 05.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Front Desk Clerk

Dale Hollow Lake State Park Golf Course
05.2008 - 08.2009
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.

Education

Unfinished - Education

Western Kentucky University
Bowling Green, KY

Unfinished - Undergrad

Southern Kentucky Technical College
Bowling Green, Kentucky

High School Diploma -

Cumberland County High School
Burkesville, Kentucky
05.2009

Skills

  • Salon marketing
  • Health and safety
  • Appointment scheduling
  • Customer service
  • Scheduling
  • Customer service management
  • Decision-making
  • Business management
  • Goal setting
  • Financial management

Timeline

Salon Owner/Operator

K/C Hair Studio
01.2020 - Current

Hairstylist

Platinum Salon
11.2014 - 01.2020

Sales Associate

Kohl’s
09.2009 - 05.2010

Preschool Teacher's Assistant

Scottsville Rd., Baptist Preschool
08.2009 - 09.2011

Front Desk Clerk

Dale Hollow Lake State Park Golf Course
05.2008 - 08.2009

Unfinished - Education

Western Kentucky University

Unfinished - Undergrad

Southern Kentucky Technical College

High School Diploma -

Cumberland County High School

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Kourtney Coulter