Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krista Sickles

Louisville,KY

Summary

Polite and professional Customer Service Associate, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. I posses 5+ years customer service skills and patient care experience. I am very flexible and devoted to everything I do. I am passionate about helping others and eager to take on new responsibilities and leadership roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender/Server

Drakes
08.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Mix and Serve drinks following set standard recipes
    Oversee the overall operation of the bar; POS, set up, tear down, etc.
  • Maintain the cleanliness and appearance of the bar, equipment + supplies
  • Uphold complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Provide Barbacks direction and coaching to ensure proper operation of the bar and assist them when necessary
  • Count and take inventory of all beverages and supplies
    Complete opening, closing and side-duties efficiently
    Perform assigned side work
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the management team
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Diagnostic Imaging Scheduler

Baptist Health Louisville
01.2023 - 08.2023
  • Schedules and confirms patients clinical and diagnostic appointments
  • Collected, organized and entered patient data into medical systems.
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Secured confidential patient information from unauthorized access.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Dental Clinic Coordinator

U of L School of Dentistry
02.2021 - 07.2022
  • Work with faculty, peers and supervisors to deliver customer service oriented and patient centered care within DMD clinics
  • Work closely with faculty, peers and supervisors to ensure that consistency in operation is maintained among groups
  • Maintain current appointments for all patients assigned to 20 student team
  • Manages daily schedule of faculty, students and patients
  • Seats and checks in each patient within student team
  • Provide support to students within team, including but not limited to tool and equipment set up, provision of supplies and managing their patient family to meet procedural requirements
  • Serve as chair side assistant to students when necessary
  • Maintain cleanliness of associated cubes and checks that equipment is functional properly
  • Stocks cubicles and helps to maintain overall inventory.
  • Communicated with patients, ensuring that medical information was kept private.

Receptionist

Norton's Children Medical Group
03.2020 - 02.2021
  • Schedule appointments
  • Answered central telephone system and directed calls accordingly.
  • Take messages
  • Greet patients and family members,
  • Obtain registration and insurance data and updating billing information
  • Collect Copays
  • Manage patient flow through practice
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.

EDDA, Kids Dentistree
10.2017 - 01.2020
  • Work with Children of all ages
  • Pre/Pro-Consulted with patients and parents regarding treatment and the importance of post- op instructions following treatment
  • Conscious Oral Sedations
  • Take Impressions
  • Coronal Polishing
  • Sterilize Instruments
  • Assisted with placing amalgam and composite fillings, cleanings, crowns, Nu Smiles, preparing pulp paste, four handed assisting and suctioning
  • Fitted LL HA, TPA's and Unilateral/Bilateral Space Maintainers
  • Performed Xray, took impressions, poured models, sterilized instruments, set up and broke down operatories, peri and teeth charting
  • Monitored patients on Nitrous Oxide
  • Stocked rooms, maintained Air/ Water water bottle level, Refreshed Bio bags

Customer Service Associate

Marshall's
08.2014 - 08.2018
  • Responsible for customer service and merchandising duties
  • Transfer items from stock to the floor accordingly and in a timely manner
  • Arrange products on store racks and shelves
  • Ensure accurate pricing
  • Help shoppers locate merchandise
  • Maintain store cleanliness
  • Handle customer questions regarding Marshall's goods and services.

Inbound Contact Representative

Humana
07.2022 - 01.2023
  • Handle a high volume of inbound calls and should seek to create a positive experience for each caller.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Represent the company by addressing incoming telephone, digital, or written inquiries
  • Performs basic administrative/clerical/operational/customer support/computational tasks.
  • Work on routine and patterned assignments
  • Address customer needs which may include complex benefit questions, resolving issues, and educating members
  • Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Escalate unresolved and pending customer grievances
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Verify members benefits and insurance.

Education

Associate Degree - Radiology

Sullivan University
Louisville, KY
09.2025

Associate of Science -

Jefferson Community And Technical College
Louisville, KY
2023

Certification - Clinical Assisting

MedQuest College
Louisville, KY
2017

High School Diploma -

Seneca High School
Louisville, KY
06.2016

Skills

  • Communication
  • Active Listening
  • Medical Scheduling
  • Customer service
  • Problem Solving
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Call Documentation
  • Dental Assisting
  • Dental Receptionist
  • Experience with Children
  • Infection Control Training
  • Chairside Assisting
  • Medical Imaging
  • Laboratory Experience
  • Payment Processing
  • Health codes compliance
  • Menu Memorization
  • Food Running
  • Classic cocktails
  • Responsible Alcohol Service
  • Outgoing Personality

Certification

Basic Life Support (BLS) Kentucky Radiation Technique Kentucky Radiation Safety EDDA Certified Dental Assistant CPR Certification

Timeline

Bartender/Server

Drakes
08.2023 - Current

Diagnostic Imaging Scheduler

Baptist Health Louisville
01.2023 - 08.2023

Inbound Contact Representative

Humana
07.2022 - 01.2023

Dental Clinic Coordinator

U of L School of Dentistry
02.2021 - 07.2022

Receptionist

Norton's Children Medical Group
03.2020 - 02.2021

EDDA, Kids Dentistree
10.2017 - 01.2020

Customer Service Associate

Marshall's
08.2014 - 08.2018

Associate Degree - Radiology

Sullivan University

Associate of Science -

Jefferson Community And Technical College

Certification - Clinical Assisting

MedQuest College

High School Diploma -

Seneca High School

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Krista Sickles