Kristen Rainey
Oak Grove
Summary
Team-minded Training Store Manager with over 10 years of experience training groups of employees in the customer service industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager District Trainer
Dollar Tree
10.2018 - Current
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Developed and executed district-wide training programs for store managers, improving overall management skills within the region.
- Streamlined inventory management processes, resulting in reduced overhead costs and improved stock availability.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
- Implemented innovative merchandising displays to maximize product visibility, leading to increased sales revenue.
- Collaborated with corporate marketing teams on promotional events, driving foot traffic and boosting brand awareness.
- Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Contributed to the development of company-wide policies or procedures by participating in management conferences and collaborating with peers from other districts on various projects.
Assistant Manager
SUBWAY®Restaurants
04.2012 - 04.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Sesser-Valier High School
Sesser, IL04.2007
Skills
- Coaching and Mentoring
- Operational Efficiency
- Brand Awareness
- Compliance Management
- Employee Retention
- Merchandise Planning
- Vendor Relations
- Staff Training
- Product Knowledge
- Store Operations
- Customer Service
- Problem Solving
Accomplishments
Consistently exceeded company sales expectations to achieve monthly/quarterly incentive bonuses.
Certification
Certified District Store Trainer/ Model Store Trainer
References
References available upon request.
Timeline
Store Manager District Trainer
Dollar Tree
10.2018 - Current
Assistant Manager
SUBWAY®Restaurants
04.2012 - 04.2018
High School Diploma -
Sesser-Valier High School
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