Kristen Rowe
Auburn
Summary
With a desire to be in a billing and coding position, I excel in customer satisfaction and patient confidentiality. Recognized for enhancing workflow and delivering exceptional customer service. Skilled in positive reinforcement and problem-solving, consistently achieving high levels of satisfaction and trust among clients and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Logan County Board of Education
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Pharmacy Technician
Heartland Family Pharmacy
03.2019 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Store Associate
Ups Store
02.2018 - 03.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Medical Billing And Coding
The Medical Institute of Kentucky
Bowling Green, KY04-2025
Associate of Arts - Accounting And Finance
Southcentral Kentucky Community And Technical College
Bowling Green, KY12-2018
High School Diploma -
Logan County High School
Russellville, KY05-2017
Skills
- HIPAA and OSHA certified
- Special needs support
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Confidentiality and HIPAA
- Problem-solving skills
- Workflow optimization
Certification
OSHA certification
HIPAA certification
Timeline
Substitute Teacher, K-12
Logan County Board of Education
10.2022 - Current
Pharmacy Technician
Heartland Family Pharmacy
03.2019 - 08.2022
Store Associate
Ups Store
02.2018 - 03.2019
Medical Billing And Coding
The Medical Institute of Kentucky
Associate of Arts - Accounting And Finance
Southcentral Kentucky Community And Technical College
High School Diploma -
Logan County High School
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