Kristi Grubb

Cleaned patient rooms, took out trash, Swept, Mopped, Laundry, infectious control, made sure area was safe from spills

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
• Monitored student classroom and outdoors activities to promote student safety.

• Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
• Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
• Supported aftercare planning for continued recovery after treatment.
• Developed individual treatment goals based on history and diagnosis.