Kristian Vanover
Ashland
Summary
To obtain a position in an industry that will utilize my organizational, leadership and communication skills and seek a challenging position in a fast paced environment that will aid my career advancement.
Professional with experience in healthcare training and management with proven ability to lead teams to success. Skilled in curriculum development, instructional delivery, and user support, ensuring seamless software adoption. Strong focus on collaboration and achieving results, adaptable to changing needs, and reliable in team dynamics. Adept at problem-solving and communication, with passion for empowering users through effective training.
Relocating to Louisiana summer of 2025
Overview
15
15
years of professional experience
Work History
Epic Credentialed Trainer/Analyst Programmer
King's Daughters Medical Center
06.2021 - Current
- Assists users into learning how to navigate our EPIC EMR computer system through one on one and group trainings. I work closely with our informatics and IST department to help support the new developments, and implementation and training of the electronic medical record system.
- Ensures the capability of technology is maximized through training which results in transferring knowledge and skills that will support organizational needs they will need for upcoming new hires.
- Designs training Programs, classes, workshops and computer based training and online help.
- Develops and delivers training and helps develop programs to end users and IT professionals on a variety of settings like classroom training, one on one sessions, and computer bases training
- Meets with users, business, clinical informatics and IST teams to analyze issues and develop technical trainings and process solutions
- Facilitates resolutions of software effectiveness issues between users, clinical informatics and IST application team.
- Serves as planner and/or instructor for other education and development programs
- Completes and submits required information for applicable reports, announcements, calendars and other documents
- Facilitated smooth software upgrades and transitions by conducting timely end-user training sessions on new features or enhancements.
- Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
- Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
- Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
- Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
- Streamlined the onboarding process for new employees by providing detailed instruction on Epic workflows and best practices.
- Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
- Empowered healthcare professionals to make informed decisions by providing clear, concise instruction on how to navigate and interpret data within the Epic system.
- Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
- Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
- Conducted regular audits of user proficiency levels, identifying gaps in knowledge that could be addressed through targeted retraining efforts.
Medical Office Service Coordinator
Kings Daughters Medical Center
09.2020 - Current
- Greet patients and visitors in a courteous and friendly manner.
- Screen calls, arranges appointments and referrals.
- Performed administrative duties such as answering phones, filing paperwork, data entry accurately to maintain organized office records.
- Organized staff meetings, trainings, and continuing education opportunities to promote ongoing professional development among employees.
- Assisted physicians with clinical tasks when necessary to provide exceptional care for patients while maximizing efficiency within the practice.
- Facilitated seamless transitions between departments by coordinating referrals or transfers as needed.
- Coordinated medical supplies inventory management to ensure timely ordering and replenishment of essential items for uninterrupted clinic operations.
- Assisted in the recruitment process of new staff members, contributing to the development of a skilled and dedicated team of healthcare professionals.
- Oversaw facility maintenance schedules to ensure a clean, safe, and functional workspace for all personnel at all times.
- Provided assistance to patients with insurance-related inquiries, helping them understand their coverage and navigate the complexities of healthcare billing.
- Collaborated with management in creating policies and procedures, fostering a safe and efficient work environment for both patients and staff members.
- Contributed to an increase in overall patient satisfaction through consistent follow-up calls after appointments.
- Prepares new records, files, and maintains records.
- Type correspondence, reports, memos, and forms as requested by physicians and/or administration.
- Some transcription of medical notes.
- Take bank deposits to bank
- Prepare billing packets of each day for billing department
- Perform insurance verifications
- Take clear and concise phone messages
- Schedule and confirm appointments daily
- Collect co-pays, deductibles and inquire on previous balances
- Prepare charts for the next day
- Maintain order and file charts
- Create new patient packets and charts
- Maintain inventory and submit front office supply order to administration.
- Keep front area neat and tidy at all times
- Copy medical information as requested following proper procedures
- Distribute mail and handle routine correspondence
- Distribute incoming reports and correspondence and files in patient charts or presents to professional staff
- Cross train to perform back office duties when needed
- Follow all hipaa laws
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Implemented a user-friendly electronic health record system, increasing accuracy in documentation and accessibility of patient information for healthcare providers.
Senior Universal Banker
PNC BANK
02.2016 - 09.2020
- Greet customers entering establishments, Mark down appointments and put into database, Cash checks after verifying ID, signatures match, Receive checks and post them into correct accounts, As well as assisting and helping supervise and train new associates.
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
- Navigated challenging conversations with customers experiencing financial difficulties, offering compassionate guidance on debt management strategies and available assistance programs.
- Loan applications including Home Equity loans
- Manage balancing with currency, coins and checks, Receive cash from customers, businesses as well as checks and count and verify cash
- Sort, file and record deposit slips from everyone, Manage the bank vaults to ensure correct cash balances and you're under limits
- Provide information to clients regarding bank services
- Manage specialized services such as checking and savings accounts
- Resolve discrepancies in accounts, Accept and process loan payments, and Provide account balance information to clients
- Transfer funds at the request of clients, Ensure that the cash drawer is balanced and maintained at all times, Always talk about sale opportunities to attract new customers
- Post all cash and credit card entries into the system, Organize and restock workstation with supplies, and Compare signatures, photos and ID to verify customers
- Coordinated community outreach initiatives to build brand awareness and foster positive relationships between the bank and local residents.
- Promoted a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
- Managed high-net-worth client portfolios, ensuring optimal investment decisions and asset allocation based on risk tolerance and financial goals.
- Developed and implemented new strategies for improving efficiency in daily banking operations, resulting in reduced wait times for customers.
- Evaluated customer feedback to identify areas for improvement in service delivery, implementing necessary changes to ensure continued satisfaction.
- Contributed to the successful launch of new banking products by providing input on customer needs and preferences during development phases.
Manager, Sales and Customer Support
Dicks Sporting Goods
02.2010 - 02.2016
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training.
- Organized promotional events and interacted with community to increase sales volume.
- Calculate total payments received during a time period, and reconcile this with total sales. Check to ensure that appropriate changes were made to resolve customers' problems. Answer customers' questions, and provide information on procedures or policies.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Developed solutions to sales challenges and maximized business opportunities.
- Exceeded quarterly targets consistently through close collaboration with the sales team on account strategy development and execution.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Contributed to annual budget planning activities by analyzing historical data trends while considering future business objectives.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales by developing and implementing effective sales strategies.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
Education
High School Diploma -
Fairview Independent
AshlandSkills
- Effective communication
- Administrative support experience
- Healthcare billing expertise
- Enterprise software solutions
- Client relationship management
- Data analysis in Excel
- Document analysis
- Customer service expertise
- Sales operations support
- Client relationship management
- Clinical data maintenance
- Clinical coding accuracy
- Document transcription
- Windows operating system proficiency
- Extensive experience in customer support
- Professional phone communication
- Strategic business development
- Financial management expertise
- Support resolution skills
- Epic analysis
- Educational facilitation
- Healthcare administrative support
- Visual merchandising strategies
- Health insurance verification expertise
- Proficient typing skills
- Information technology
- Service excellence
- Curriculum development for adult learners
- Technical support
- Healthcare administration experience
- Administrative support experience
- Direct patient support
- Proficient in computer applications
- Employee training
- Administrative support
- Healthcare scheduling management
- HIPAA compliance knowledge
- Proficient in Microsoft Office
- Financial services expertise
- Understanding of HIPAA compliance requirements
- Proficient in Epic software
- Detailed medical reporting
- System implementation
- Software implementation
- Clinical documentation
- Epic software proficiency
- HIPAA compliance
Timeline
Epic Credentialed Trainer/Analyst Programmer
King's Daughters Medical Center
06.2021 - Current
Medical Office Service Coordinator
Kings Daughters Medical Center
09.2020 - Current
Senior Universal Banker
PNC BANK
02.2016 - 09.2020
Manager, Sales and Customer Support
Dicks Sporting Goods
02.2010 - 02.2016
High School Diploma -
Fairview Independent
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