Kristie Godinez
Shelbyville
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Comfort Inn & Suites
Shelbyville
10.2019 - Current
- Managed front desk operations and coordinated guest check-ins and check-outs.
- Supervised staff to ensure high-quality customer service standards were maintained.
- Developed staff schedules to optimize coverage during peak hours and events.
- Trained new employees on hotel policies, procedures, and customer service best practices.
- Handled guest inquiries and resolved issues to enhance overall satisfaction experience.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed customer feedback data to identify areas of improvement.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
Client Service Coordinator
Hair Club For Men
Louisville
11.2023 - 12.2024
- Coordinated client appointments and consultations for hair restoration services.
- Managed client inquiries and provided information on service options and products.
- Assisted in maintaining accurate client records within the company database.
- Developed strong relationships with clients to enhance their overall experience.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Conducted follow-up communications to ensure client satisfaction post-service visits.
- Organized promotional materials and events to engage clients and attract new business.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Managed client accounts, including billing, payments and scheduling of services.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Implemented strategies aimed at improving customer retention rates and increasing overall sales.
- Analyzed customer feedback surveys to identify areas for improvement in customer service processes.
- Facilitated onboarding sessions for new clients, introducing them to our products and services.
- Scheduled and confirmed appointments based on customer availability.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Audited customer account information to identify issues and develop solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Performed daily balancing of cash drawers and bank deposits.
Education
High School Diploma -
American Academy
Miami Florida05-1999
Skills
- Patient care
- Front desk management
- Reservation systems
- Customer relationship management
- Staff supervision
- Conflict resolution
- Event coordination
- Time management
- Quality assurance
- Data analysis
- Customer service
- Team building
- Effective communication
- Problem solving
- Training and development
- Process improvement
- Records management
- Reception operations
- Database management
- Schedule management
- Conflict management
- Workflow planning
- Oral and writing communication
- Strong leadership
- Team management
- Employee supervision
- Guest relations
- Exceptional customer support
- Reservations assistance
- Staff management
- Training and coaching
- Exceptional communication
- Database administration
- Suggestive selling
- Inquiry response
- Effective planning
- Customer relations
- Budgeting and financial planning
- Listening skills
- Payroll and budgeting
- Daily shift oversight
- Staff training and development
- Decision-making capacity
- Hospitality services
- Office correspondence
- Inventory control
- Schedule coordination
- Microsoft Office Suite
- Hotel information
- Reservation management
- Effective multitasking
- Issue handling
- Medication administration
- Scheduling coordination
- Attention to detail
- Employee scheduling
- Shift management
- Restaurant operations
A little more about me !!
I have had past jobs as a home health care and also I have alot of experience in taking care of people with disabilities and also people with diabetes, on dialysis and with other major health issues. I was a shift manager at a restaurant for 4 years and I am also fluent in spanish I can read speak and write it.
Timeline
Client Service Coordinator
Hair Club For Men
11.2023 - 12.2024
Front Office Manager
Comfort Inn & Suites
10.2019 - Current
High School Diploma -
American Academy