Kristie Lacy
Louisville
Summary
Skilled communicator with extensive experience in training coordination and problem resolution. Proven track record of enhancing team performance through strategic process improvements and effective discrepancy resolution. Focused on driving operational success and efficiency.
Overview
13
13
years of professional experience
Work History
Case Review Processor
Passport by Molina Health
Louisville
01.2021 - Current
- Verified accuracy and completeness of data entry into the database system.
- Entered data into company databases, ensuring high accuracy and consistency.
- Trained new employees on data entry procedures to enhance team efficiency.
- Resolved data entry issues for colleagues, improving overall operation workflow.
- Communicated effectively with other departments to resolve discrepancies.
Intake Coordinator
Passport Health Plan by Evolent
Louisville
02.2016 - 01.2021
- Trained and supported new staff on intake procedures and best practices to enhance team readiness.
- Engaged in ongoing training and professional development to improve understanding of intake procedures and client care.
- Resolved client issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
Provider Services Representative
Passport Health Plan
Louisville
06.2014 - 02.2016
- Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Coordinated communication between providers and members to enhance service coordination.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Participated in training sessions to stay current on industry trends and best practices related to Provider Services Representative duties.
Customer Service Representative
Passport Health
Louisville
07.2013 - 06.2014
- Answered customer inquiries and provided accurate information about products and services, facilitating informed decision-making.
- Resolved customer complaints with empathy and professionalism, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed patient inquiries through phone, email, and in-person communication to ensure timely resolutions.
Education
Some College (No Degree) - Animal Science
University of Kentucky
Lexington, KYSome College (No Degree) - Health Services
Jefferson Community And Technical College
Louisville, KYSkills
- Data verification and database management
- Compliance adherence and HIPAA compliance
- Workflow optimization and process improvement
- Training coordination
- Client relationship management
- Detail orientation
- Effective communication
- Team collaboration
- Problem solving
Timeline
Case Review Processor
Passport by Molina Health
01.2021 - Current
Intake Coordinator
Passport Health Plan by Evolent
02.2016 - 01.2021
Provider Services Representative
Passport Health Plan
06.2014 - 02.2016
Customer Service Representative
Passport Health
07.2013 - 06.2014
Some College (No Degree) - Animal Science
University of Kentucky
Some College (No Degree) - Health Services
Jefferson Community And Technical College