Kristie S. Hurlston
Grand Cayman,Cayman Islands
Summary
Adaptable professional with a talent for quickly adjusting to new environments and acquiring knowledge. Skilled in effectively applying new knowledge. Passionate about continuous learning and navigating change.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Coach/Technical Assitant
CAYMAN ISLANDS NETBALL ASSOCIATION
George Town, Grand Cayman, Cayman Island
07.2024 - Current
- Working with CINA with priority with the Under 11, 16, and 19 squads.
- Collaboration with UCCI.
- Coordinates updates to CINA's online presence.
- Work alongside the CINA officer in charge of the Monitoring document and the administrative work of CINA.
- Work with the Secretariat in managing social media and Netball publicity.
- Setting up summer camps and events throughout the year.
- Contribute to meetings focused on internal agreement reviews with CINA.
- Provide prompt contractual arrangements ensuring operational guidance
- Define customized benchmarks meeting CINA’s requirements
- Ensure development opportunities to foster necessary competency acquisition
Retail Store Manager
LAST CHANCE SOUVENIRS LTD.
01.2022 - 06.2024
- Greeting and assisting tourists and local shoppers at the airport to find the goods and services they are looking for.
- Answering queries from customers.
- Keeping the store tidy and clean.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Receiving and storing the delivery of large amounts of stock.
- Set up promotional displays effectively
- Stocking shelves with merchandise.
- Balancing cash registers with receipts.
- Manage staff scheduling, inventory control, and customer service.
- Adjusted stock levels in response to consumer demand patterns.
- Set specific targets for weekly and monthly sales performance
- Ensure accuracy in financial exchanges while assisting customers.
- Perform systematic inventory audits annually to ensure record accuracy.
- Engage customers for support and feedback collection to enhance processes.
- Prepare and submitted nightly bank deposits.
- Analyze sales data to identify trends and adjust strategies accordingly.
- Utilized superior speaking skills to ascertain customer needs effectively
Reservation Specialist/Assistant Manager
CASA CARIBE BOUTIQUE CONDOMINIUMS
10.2017 - 03.2020
- Managing voicemail messages, front desk operations, and general guest services.
- Ensuring all inquiries about the property are promptly answered, and all necessary information requested by clients is mailed in a timely fashion.
- Dealing with reservations and the timely collection of advanced deposits.
- Assist with the marketing and representation of the firm.
- Making bank deposits and preparing payrolls for all employees to present to the manager.
- Overseeing housekeepers to designated rental pool apartments.
- Created detailed reports of all reservations made on a daily basis.
- Performed data entry into reservation system and updated customer information as needed.
- Responded promptly to customer inquiries via phone and email in a professional manner.
- Processed payments for bookings using credit card processing systems.
- Made reservations for customers and accurately entered personal information into computer system.
- Verified guest information and payment options ensuring accuracy and completeness.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Took reservations from patrons by phone or online.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Teacher Aide
GEORGE TOWN PRIMARY SCHOOL
03.2017 - 10.2017
- Assisting Year 6 teacher with her students in various subjects.
- Helped students' progress more in the classroom to grasp the concept of the subjects they are required to score the attainment levels of their potential.
- Coaches the A and B team Netball team, also at the primary school level.
- Preparing data entries for the Principal.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Assisted teachers with classroom activities and instruction.
- Assisted teachers with grading assignments, preparing lesson plans, and organizing classrooms.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Homeroom Summer Classroom Assistant
TINY TOTS PRESCHOOL
07.2016 - 09.2016
- Assisting teachers with toddlers and infants.
- Keeping a watchful eye on toddlers.
- Assisting in playtime and feeding.
- Chaperone on the playground and quiet time.
Member Service Representative
CICSA CO-OP CREDIT UNION
09.2010 - 12.2011
- To provide efficient and effective service to members of the Credit Union.
- Responsible for handling members' transactions, including taking deposits, disbursing cash, making office checks, opening accounts, and investigating fees.
- Promoting bank products.
- Balance currency, cash, and checks in cash drawer at end of each shift.
- Assist the loan departments in share loans.
Loans Intern Assistant
CICSA CO-OP Credit Union
06.2008 - 08.2008
- Assisted with daily administrative tasks such as filing, photocopying and scanning documents.
- Compiled data into meaningful reports for management review.
- Responded promptly to inquiries from customers and other stakeholders via phone, email or in person.
Office Clerk
MERRILL LYNCH BANK & TRUST
06.2004 - 06.2007
- Filing, scanning, and gathering data for overseas companies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Bachelor of Arts - Business Administration/ Finance
King College
Bristol, Tennessee01.2010
Accounting Certificate -
University College of the Cayman Islands
01.2006
High School Diploma -
John Gray High School
01.2005
Skills
- Teamwork and leadership skills
- Organization skills
- Social Media Skills
- Sales Leadership
- Strong multi-tasking
- Detail Oriented
- Customer Service
- Decision-making skill
- Highly motivated
- Coaching and Mentoring
- Merchandise Strategizing
- Represent team
- Administrative experience
- Organization and Time Management
- Attention to Detail
- Analytical and Critical Thinking
References
Available Upon Request
Extra-curricular& Volunteer Work
- Under 16 Netball Championship, 2000, Kingston, Jamaica
- Under 16 Netball Championship, 2001, St. Vincent and the Grenadines
- Gibson Relays (Athletics), 2004, Kingston, Jamaica
- Island Games (Athletics), 2006, New York, USA
- International Netball Test Series vs Canada, 2017, Cayman Islands
- Netball Europe open Challenge, 2019, Isle of Man
- Battle of the Saints Netball Championship, 2019, St. Maarten
- ECCB International Netball Series, 2023, Antigua and Barbuda
- ECCB International Netball Series, 2024, St. Lucia
- Prostate and Colon Cancer Event (PACCE)
- Netball Coach, U12s, U14, U16 National Squad
Certification
- Stewards of Children Training (Darkness to Light)
- CINA Level 1 Coaching
- Child Safeguarding Workshop: Online Module
- Customer Service Excellence Workshop
- Anti Money Laundering Workshop
- Cayman Islands Pride
Accomplishments
- Student of the Year Award
- Youngest Player in Tournament Award (U16 Netball Championship)
- Eric Spooner Award
- Victrix Ludorum Champion Girl Award
- Sports Girl for the Class of 2005 Award
- King College School Record Holder in Hammer Throw, 5x All Conference (Bristol, TN)
- Cayman Islands National Recorder Holder Hammer Thrower
Languages
English
First Language
Spanish
Proficient (C2)
C2
Affiliations
- Track and Field
- Netball
- Volleyball
- SOftball
References
References available upon request.
Timeline
Assistant Coach/Technical Assitant
CAYMAN ISLANDS NETBALL ASSOCIATION
07.2024 - Current
Retail Store Manager
LAST CHANCE SOUVENIRS LTD.
01.2022 - 06.2024
Reservation Specialist/Assistant Manager
CASA CARIBE BOUTIQUE CONDOMINIUMS
10.2017 - 03.2020
Teacher Aide
GEORGE TOWN PRIMARY SCHOOL
03.2017 - 10.2017
Homeroom Summer Classroom Assistant
TINY TOTS PRESCHOOL
07.2016 - 09.2016
Member Service Representative
CICSA CO-OP CREDIT UNION
09.2010 - 12.2011
Loans Intern Assistant
CICSA CO-OP Credit Union
06.2008 - 08.2008
Office Clerk
MERRILL LYNCH BANK & TRUST
06.2004 - 06.2007
- Stewards of Children Training (Darkness to Light)
- CINA Level 1 Coaching
- Child Safeguarding Workshop: Online Module
- Customer Service Excellence Workshop
- Anti Money Laundering Workshop
- Cayman Islands Pride
Bachelor of Arts - Business Administration/ Finance
King College
Accounting Certificate -
University College of the Cayman Islands
High School Diploma -
John Gray High School
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