Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Dorgan

Florence,KY

Summary

Attentive Police Dispatcher bringing 14 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

18
18
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Boone County Public Safety Communications
01.2015 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

911 Emergency Dispatcher

Erlanger Police Department
05.2007 - 10.2011
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

No Degree - Nursing

Thomas More College
Crestview Hills, KY

Bachelor of Arts - Criminal Justice

Thomas More College
Crestview Hills, KY
12-2011

Skills

  • Situational awareness
  • Information gathering
  • Prioritization
  • Information intake
  • Critical thinking
  • Information gathering and relay
  • Decision-making
  • Problem-solving
  • Crisis management

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch

Timeline

911 Emergency Dispatcher

Boone County Public Safety Communications
01.2015 - Current

911 Emergency Dispatcher

Erlanger Police Department
05.2007 - 10.2011

No Degree - Nursing

Thomas More College

Bachelor of Arts - Criminal Justice

Thomas More College
Kristin Dorgan