Kristin Dorgan
Florence,KY
Summary
Attentive Police Dispatcher bringing 14 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
18
18
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Boone County Public Safety Communications
01.2015 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Emergency Dispatcher
Erlanger Police Department
05.2007 - 10.2011
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Nursing
Thomas More College
Crestview Hills, KYBachelor of Arts - Criminal Justice
Thomas More College
Crestview Hills, KY12-2011
Skills
- Situational awareness
- Information gathering
- Prioritization
- Information intake
- Critical thinking
- Information gathering and relay
- Decision-making
- Problem-solving
- Crisis management
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
Timeline
911 Emergency Dispatcher
Boone County Public Safety Communications
01.2015 - Current
911 Emergency Dispatcher
Erlanger Police Department
05.2007 - 10.2011
No Degree - Nursing
Thomas More College
Bachelor of Arts - Criminal Justice
Thomas More College