Kristin Hayes
Catlettsburg
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service and operations management. Proven ability to manage high volumes of customer needs, resolve issues efficiently, and work independently in fast-paced environments. Strong computer skills, and a calm, professional demeanor well-suited for a customer service role.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Baker
Sweet Peace Bakery
Ashland
04.2025 - Current
- Prepared a variety of baked goods following recipes and quality standards.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Collaborated with team members to ensure timely production of bakery items.
- Provided customer service by answering questions about menu items or taking orders from customers.
Bakery Manager
The Mill AKY
Ashland
07.2022 - 04.2025
- Oversaw daily operations, scheduling, and customer service for bakery
- Handled customer inquiries, complaints, and coordination of orders
- Maintained accurate records of inventory and production needs
- Trained and supervised staff, emphasizing customer satisfaction and efficiency
Bakery Production Manager
Paula Vega Cakes
Huntington
07.2020 - 07.2022
- Prepared and produced a variety of desserts while managing multiple orders simultaneously
- Coordinated all guest orders from placement through fulfillment and pickup
- Developed rotating seasonal products while meeting customer expectations and deadlines
- Monitored the daily operations of the production team, providing guidance and support as needed.
Project Coordinator
Cadco Heating and Cooling
Ashland
04.2017 - 01.2019
- Coordinated schedules for technicians and customers efficiently.
- Served as primary point of contact for residential and commercial installation customers across five states
- Provided status updates, answered questions, and resolved customer concerns
- Priced and ordered materials for installations and tracked job costs
- Collected customer payments according to contract terms
Education
Bachelor of Arts - Social Studies Education, 5-Adult
Marshall University
Huntington, WV 08.2010 - 05.2015
Skills
- Customer Service and Issue Resolution
- Data Entry
- Microsoft Office
- 85 WPM Typing Speed
- Multitasking and Time Management
- Billing, Payments and Order Processing
- Professional Verbal and Written Communication
Timeline
Baker
Sweet Peace Bakery
04.2025 - Current
Bakery Manager
The Mill AKY
07.2022 - 04.2025
Bakery Production Manager
Paula Vega Cakes
07.2020 - 07.2022
Project Coordinator
Cadco Heating and Cooling
04.2017 - 01.2019
Bachelor of Arts - Social Studies Education, 5-Adult
Marshall University
08.2010 - 05.2015