Google Workspace
Kristin Warner
Stamping Ground
Work Preference
Summary
I am a relationship-driven communication specialist with experience in customer success, administrative operations, and internal communications. Throughout my career, I’ve been known for building strong client relationships, maintaining organized, accurate databases, and creating clear, engaging communication materials.
I’m passionate about improving processes, supporting team culture, and helping people understand information through well-crafted documentation and presentations. I thrive in roles where communication, organization, and problem-solving intersect—and I love creating positive experiences for both clients and colleagues.
Overview
4
4
years of professional experience
Work History
Senior Follow Up Specialist
Riingly Corporation
Stamping Ground
07.2021 - 11.2025
- Communicated with clients to ensure timely follow-ups on inquiries and concerns.
- Managed customer databases to maintain accurate records and streamline follow-up processes.
- Coordinated with sales teams to align follow-up strategies with business goals.
- Developed templates for email communications to enhance consistency in client interactions.
- Assisted in training new staff on follow-up procedures and best practices.
- Monitored feedback from clients to improve follow-up techniques and service quality.
- Scheduled appointments and meetings for client consultations based on availability.
- Collaborated with cross-functional teams to address client issues promptly and effectively.
- Identified customer needs and provided appropriate solutions.
- Provided excellent customer service by responding promptly to inquiries.
- Participated in team meetings to discuss strategies for improving customer experience.
- Created detailed reports on customer feedback for management review.
- Provided technical support when necessary to resolve customer queries.
- Developed and maintained effective relationships with customers via telephone, email, or other means of communication.
- Prepared and sent follow-up emails to customers regarding their inquiries.
- Ensured that all relevant documentation was completed accurately before closing cases.
- Created training materials for new employees on how best to handle follow-up procedures.
- Maintained up-to-date records of all customer interactions in database system.
- Followed up on customer requests in an efficient manner while meeting deadlines.
- Collaborated with other departments to ensure accurate and timely resolution of customer issues.
- Assisted customers with various questions about products and services offered.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Education
High School Diploma -
West Jessamine High School
05-2008
Skills
- Customer relationship management
- Database management
- Follow-up coordination
- Email communication templates
- Customer service excellence
- Cross-functional collaboration
- Scheduling and appointment management
- Customer issue resolution
- Training and development facilitation
- Problem solving
- Attention to detail
- Effective communication
- Time management
- CRM software
- Email management
- Time management abilities
- Pleasant telephone demeanor
- Database maintenance
- Training and teaching
- Documentation skills
- Task prioritization
- Computer literacy
- Conflict resolution
- Communication skills
- Quality standards compliance
- Word processing
- Teamwork and collaboration
- Prioritization skills
- Skip tracing
- Analytical thinking
- Clear communication
- Correspondence writing
- Persuasive negotiation
- Presentation skills
- Process improvement
- Team collaboration
- Teamwork
- Active listening
- Client relationship management
- Interpersonal skills
- Organizational skills
- Microsoft office
- Dispute resolution
- Decision-making
Affiliations
Peer support and advocacy-
Kentucky Partnership for Families and Children 2015-2017
Kentucky Partnership for Families and Children 2015-2017
References
References available upon request.
Education and Training
other
Accomplishments
- Customer & Client Relationship Management
- CRM & Database Management (Salesforce, Google Workspace, Outlook, Microsoft Office)
- Email & Correspondence Management
- Scheduling & Task Prioritization
- Training & Mentoring
- Problem Solving & Analytical Thinking
- Conflict & Dispute Resolution
- Verbal & Written Communication
- Cross-Functional Collaboration
- Process Improvement & Documentation
- Attention to Detail & Quality Compliance
- Time Management & Organization
- Negotiation & Decision-Making
- Computer Literacy & Word Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Software
Salesforce
Timeline
Senior Follow Up Specialist
Riingly Corporation
07.2021 - 11.2025
High School Diploma -
West Jessamine High School