Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Haglund

Louisville

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Faneuil
10.2022 - 04.2025
  • Resolved customer complaints with empathy
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Preschool Teacher

Young Kids Academy
01.2017 - 08.2020
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.

Sales Associate

JCPenney
09.2016 - 06.2018
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School

Christian Educational Consortium
Louisville, KY
05-2016

Skills

Customer service

Problem-solving

Active listening

Adaptability and flexibility

Time management

Data entry

Call center experience

Customer relations

Decision-making

Team collaboration

Information security

Account updating

Customer relationship management (CRM)

Timeline

Customer Service Representative

Faneuil
10.2022 - 04.2025

Preschool Teacher

Young Kids Academy
01.2017 - 08.2020

Sales Associate

JCPenney
09.2016 - 06.2018

High School

Christian Educational Consortium

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Kristina Haglund