KRISTINA K DENHARD
Louisville
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized and clean work areas with diligent attention to important details.
Overview
11
11
years of professional experience
Work History
Special Projects Liaison
Cencora
10.2023 - 11.2024
- Completed daily reports
- Ensured team members were up to date on competency and credentialing
- Completed special projects in accordance with business needs.
- Assisted with training employees
- Tracked and logged incidents
- Scrubbed calls of PHI to be used for calibrations.
Quality Analyst
Theracom Pharmacy
06.2021 - 10.2023
- Audit calls and order processing to ensure accuracy and high level of customer service
- Complete and attend call calibration meetings with management and clients to provide associate feedback
- Attend meetings with management to discuss trends, processes and quality improvement ideas
- Communicate through email with associates and management to provide training opportunities and training materials/documents
- Pull and scrub calls of PHI
- Ensure deadlines are met each month for evaluations
- Provide support to associates with questions/concerns
- Assist with various projects throughout the year
Data Entry Coordinator
Theracom Pharmacy
12.2018 - 06.2021
- Keyed prescription orders and verified patient coverage
- Contacted Doctors office to clarify prescriptions, request refills, and provide any needed information
- Reviewed prescription information to ensure accuracy
- Managed emails
- Documented steps taken during order processing
- Occasionally assisted with initial order set-up including prescription image attachments
- Assisted with training for new hires when needed
Pharmacy Technician
Theracom Pharmacy
03.2016 - 12.2018
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Labeled prescription drug containers following specifications
- Avoided product waste with proper stock rotation procedures
- Cleaned and sterilized equipment, work areas and glassware for safety
- Filled bottles or packaging with measured medication amounts manually or mechanically
- Filled bottles and affixed labels, accurately pre-packing prescriptions
- Serviced and maintained pharmaceutical equipment to minimize downtime
- Carefully packaged orders for delivery
- Assisted with shipping process and closing procedures when needed
- Prepared prescriptions with attention to detail while mixing and testing drug solutions
- Supported pharmacists with measuring, counting and labeling prescriptions
- Restocked supplies after identifying shortages and requesting refills
Pharmacy Technician
Omnicare
01.2014 - 03.2016
- Filled bottles and affixed labels, accurately pre-packing prescriptions
- Controlled and monitored storage access to secure drug supplies
- Prepared prescriptions with attention to detail while mixing and testing drug solutions
- Monitored individual patient medication by creating and maintaining profiles
- Serviced and maintained pharmaceutical equipment to minimize downtime
- Avoided product waste with proper stock rotation procedures
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
- Cleaned and sterilized equipment, work areas and glassware for safety
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Labeled prescription drug containers following specifications
- Ran reports, checked data and resolved discrepancies to manage records
Education
Pharmacy Technician -
National College
Pikeville, KY08.2012
Skills
- Time management
- Attention to detail
- Communication
- Problem solving
- Excel
- Microsoft Word
- PowerPoint
- Task prioritization
Timeline
Special Projects Liaison
Cencora
10.2023 - 11.2024
Quality Analyst
Theracom Pharmacy
06.2021 - 10.2023
Data Entry Coordinator
Theracom Pharmacy
12.2018 - 06.2021
Pharmacy Technician
Theracom Pharmacy
03.2016 - 12.2018
Pharmacy Technician
Omnicare
01.2014 - 03.2016
Pharmacy Technician -
National College
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