KRISTINE DIAZ
George Town,Grand Cayman
Summary
Well-organized, experienced and extroverted professional who has strong scheduling skills as well as a strong sense of responsibility. Adept at maintaining several schedules at once, meeting client deadlines, managing booking arrangements, maintaining professional relationships with and for VIP guests and planning events. Repeatedly commended by guests and managers to be resourceful, professional and attentive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Clerk
Marriott Resort Grand Cayman
West Bay Road, Grand Cayman
04.2023 - Current
- - Assisted in the preparation and execution of physical inventory counts.
- Unboxed new merchandise and restocked shelves in an appealing and organized manner to promote items.
- Ensured accurate pricing on all merchandise.
- Checked inventory levels for out-of-stock items.
- Conducted regular stock checks, reported discrepancies, and ordered stock replenishments as needed.
- Processed and organized shipments, promptly restocking merchandise on the sales floor.
- Ticketed, arranged, and displayed merchandise to enhance sales.
- Operated cash registers and processed transactions, including sales, returns, and exchanges.
- Initiated friendly conversations with customers to assess their level of assistance needed.
- Developed strong relationships with regular customers by providing personalized service.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Handled returns and exchanges in accordance with company policies.
Pool & Beach Concierge/F&B Concierge
The Westin Grand Cayman Resort and Spa
10.2018 - 02.2023
- Served as the primary point of contact for hotel guests, expertly providing guidance and assistance to enhance their stay.
- Proactively addressed phone calls, emails, and in-person inquiries about hotel services, resolving issues professionally and efficiently.
- Managed event, party, and restaurant reservations at the pool and beach with precision.
- Effectively collected and processed pre-payments for cabanas and food and beverage orders.
- Competently handled safety and emergency situations, ensuring the well-being of all guests.
- Responded promptly and courteously to guest questions and concerns, exceeding their expectations.
- Organized and confirmed recreational, dining, and business activities both on-site and off-site, ensuring a seamless experience.
- Enhanced the guest experience by promoting cabanas spa services and offering in-depth knowledge of local attractions.
- Collaborated with departments such as F&B, SPA, and Sales to elevate the overall guest experience.
- Engaged with guests confidently, serving as emcee for entertainment activities and presenting events with flair.
- Actively participated in a variety of activities, including pool games, trivia nights, and island tours, creating memorable experiences for guests.
- Developed strong relationships with key partners to ensure smooth operations between departments.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Group Coordinator
Westin Hibiscus Spa
06.2021 - 11.2022
- - Supervise front desk operations in the absence of the Spa Director.
- Schedule guest spa reservations, and personalize interactions.
- Explain spa treatments, packages, services, and facilities in detail.
- Address guest concerns and provide solutions; ensure satisfaction with schedule changes.
- Promote all spa treatments, services, and retail products.
- Proficient in SpaSoft and Opera programming; documents guest information electronically.
- Lead Spa Front Desk Coordinators, as assigned by the manager.
- Collaborate with the Spa Director to achieve retail sales goals.
- Research retail items that align with Hibiscus Spa's brand.
- Assist with purchase orders and accounts payable.
- Serve as the point of contact for group reservations.
- Handle cash and credit card processing at the point of sale.
Food & Beverage Server
Al La Kebab
10.2017 - 09.2018
- Greeted guests warmly to create a positive first impression. Trained new employees on company rules and procedures. Ensured proper hygiene and sanitation while following food safety regulations. Recognized quality in food and drink presentation. Familiar with standard operating procedures. Checked supply levels at the start of shifts. Presented menus, took orders, and promoted specials. Handled cashiering tasks including debit and cash transactions. Assisted with operations as needed, communicating important information promptly.
Nail Technician/Receptionist
Spa de Soul International
05.2017 - 09.2017
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Familiar with spa booking software.
- Promoted spa services, treatments, and promotions.
- Addressed guests' questions and concerns professionally.
- Provided manicures and pedicures, along with foot soaks and refreshments.
- Conducted consultations with clients to determine their needs and preferences.
Assistant Property Manager/Admin Assistant
Francis Court Townhouses Condo Corp.
07.2014 - 04.2017
- - Organizes and files documents in accordance with management standards.
- Coordinates meetings to prevent scheduling conflicts.
- Manages reservations for shared facilities.
- Maintains updated contact records for unit owners, tenants, and contractors.
- Enforces building rules and regulations.
- Supervises staff by assigning tasks based on their skills.
- Addresses tenants' concerns and provides solutions.
- Purchases necessary items for repairs and maintenance.
- Prepares schedules for projects, repairs, and cleaning tasks.
- Oversees projects and supervises contractors until completion.
- Prepares monthly status reports for the Corporation and the Board.
- Coordinates repainting efforts with the maintenance crew.
- Prepares materials and schedules for owner approval.
- Conducts an inventory of fire safety equipment.
- Regularly inspects fire extinguishers and emergency lights to ensure proper maintenance.
- Ensures all required government permits are obtained for inspections.
Administrative Assistant
FEU School
05.2011 - 06.2014
- Thrives in a fast-paced team environment.
- Prepares and maintains records and reports for assigned activities.
- Ensures accuracy of data in the designated system.
- Maintains confidentiality of sensitive school information.
- Performs secretarial duties such as typing, proofreading, and correspondence.
- Updates absence and timesheet information for staff.
- Assists with registration duties as needed.
- Communicates with personnel and outside agencies to resolve issues.
- Greets visitors and provides information to parents and the public.
- Manages confidential files, including student and personnel records.
- Prepares purchase orders, work orders, and reimbursement requests.
- Takes notes and prepares minutes for meetings.
- Manages multiple calendars and organizes school events.
Education
Bachelor of Science - Biology
Far Eastern University
Manila, Philippines01.2012
Bachelor of Science - Information Technology
Informatics International College
PhilippinesSkills
- Attention to detail
- Proficient in various computer applications including Opera, Dataworks, GXP, Transcendent, Office 365, SharePoint, and Microsoft 365
- Experienced with POS systems, SpaSoft, and Book4Time
- Strong interpersonal skills
- Excellent customer service abilities
- Strong organizational skills
- Ability to work well under pressure
- Team player with versatility
- Capable of working independently
- Flexible and adaptable
- Ability to perform multiple roles
- Competent in meeting tight deadlines
- Willingness to work rotating shifts and overtime
- Highly motivated
- Strong communication skills
Training
- SpaSoft Spa Management Software Training, Ritz Carlton Grand Cayman, 01/01/21
- Completed Darkness to Light child protection Training
- Housekeeping National Certificate (NC) III, VGB Center for Training and Development Corporation, Quezon City, Philippines, 01/01/16
- Housekeeping National Certificate (NC) II, VGB Center for Training and Development Corporation, Quezon City, Philippines, 01/01/15
- Household National Certificate (NC) II, VGB Center for Training and Development Corporation, Quezon City, Philippines, 01/01/15
- Caregiver National Certificate (NC) II, VGB Center for Training and Development Corporation, Quezon City, Philippines, 01/01/13
Professional References
- Michael Zolcak, GM of Outdoor Operations & Spa, The Westin Grand Cayman Seven Mile Beach Resort & Spa, Michael.zolcak@pyramidglobal.com, +1 (345) 326-8127
- Richard Clarke, Lifestyle Host Supervisor, The Westin Grand Cayman Seven Mile Beach Resort & Spa, Richard.clarke@pyramidglobal.com, +1 (345) 321-3883
- Soraya Moghadass, Bristol Marriott Royal Hotel, sorayamoghadass@yahoo.com, +447856862225
Accomplishments
- Q1 2024- Host of the Quarter Nominee- Front of the House
- Employee of the Month June 2024- Spa & Retail Department
- Employee of the Month January 2024- Spa & Retail Department
- Outstanding Achievement in Retail Revenue 2023
- Employee of the Month August 2019- Lifestyle Department
Certification
• IT Cross-Training Completion
IT Department- Marriott Resort Grand Cayman |February 2025
• Spa Ambassador Cross-Training Completion
Spa Department- Marriott Resort Grand Cayman |April 2024
• SpaSoft Spa Management Software Training
Ritz Carlton Grand Cayman | 2021
• Completed Darkness to Light child protection Training
• Housekeeping National Certificate (NC) III
• Housekeeping National Certificate (NC) II
Timeline
Retail Sales Clerk
Marriott Resort Grand Cayman
04.2023 - Current
Group Coordinator
Westin Hibiscus Spa
06.2021 - 11.2022
Pool & Beach Concierge/F&B Concierge
The Westin Grand Cayman Resort and Spa
10.2018 - 02.2023
Food & Beverage Server
Al La Kebab
10.2017 - 09.2018
Nail Technician/Receptionist
Spa de Soul International
05.2017 - 09.2017
Assistant Property Manager/Admin Assistant
Francis Court Townhouses Condo Corp.
07.2014 - 04.2017
Administrative Assistant
FEU School
05.2011 - 06.2014
Bachelor of Science - Biology
Far Eastern University
Bachelor of Science - Information Technology
Informatics International College
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