Kristy Kirk
Fairdale
Summary
Dynamic professional with a total of 15 yrs experience with Norton Healthcare in various job functions and excelling in practice supervision. Proven ability to enhance patient care through effective communication and critical thinking. Skilled in multitasking and team building, consistently achieving operational efficiency while maintaining high standards of service and compliance.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
Norton Women's Specialist
Louisville
09.2022 - 10.2022
- Diligently scheduled a variety of OBGYN surgeries for a high-functioning seven-physician practice.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries. Booked surgeries according to physician volume and maintained prompt turnaround times.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Checked patient insurance and collected pre-authorizations if necessary.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry into various computer systems related to surgery scheduling.
- Organization was crucial in this role. All pending cases, cancellations, and no shows were communicated to the physician and adjustments were made ahead of time.
Practice Supervisor
Norton Women's Specialist
Louisville
12.2018 - 08.2022
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Ordered supplies needed
- Assisted Practice Manager with budget planning & authorizing expenditures
- Reviewed employee and physician timesheets and attendance for accuracy prior to submitting them for payroll processing
- Recruited, hired and trained new staff
- Built staffing schedules and assignments weekly taking workload, space and equipment availability into consideration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained communication and transparency
- Conducted regular staff meetings to discuss challenges and successes
- Motivated staff by offering direction and providing constructive feedback.
- Ensured compliance with local laws and regulations related to safety & healthcare operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Front Office Coordinator/Receptionist
Norton Women's Specialist
Louisville
02.2013 - 12.2018
- Implemented office policies and procedures to improve efficiency
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member
- Made appointments, checked insurance and patient demographics to ensure all information is updated
- Provided support to all front office staff as well as oriented all new front office staff
- Assisted with filing paperwork both manually and in the patients EMR
- Resolved patient complaints at times
- Ordered office supplies
Education
Some College (No Degree) - Nursing
Jefferson Community And Technical College
Louisville, KYSkills
- Effective Time Management
- Teamwork orientation
- Multitasking
- Critical Thinking Skills
- Attention to detail
- Excellent communication
- Multitasking capacity
- Prioritizing tasks
- Team building
References
References available upon request.
Timeline
Surgery Scheduler
Norton Women's Specialist
09.2022 - 10.2022
Practice Supervisor
Norton Women's Specialist
12.2018 - 08.2022
Front Office Coordinator/Receptionist
Norton Women's Specialist
02.2013 - 12.2018
Some College (No Degree) - Nursing
Jefferson Community And Technical College
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