Kristy Morgan
Grand Cayman, Cayman Islands ,West Bay
Summary
Dynamic Rental Tourism Manager at Luxe Property Group LTD, recognized for enhancing customer satisfaction through personalized services and meticulous operational management. Proven ability in cash handling and problem-solving, leading to improved efficiency and client engagement. Committed to fostering a positive environment while maintaining attention to detail in all aspects of operations.
Overview
7
7
years of professional experience
Work History
Rental Tourism Manager
Luxe Property Group LTD
05.2024 - 03.2025
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Increased customer satisfaction by providing personalized services to clients based on their preferences and needs.
- Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Assistant Manager
NCB Property Group
03.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Human Resources Assistant
Celebration's
09.2021 - 12.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
Human Resources Administrator
Palm Heights
06.2019 - 03.2020
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Assisted with writing job postings and job descriptions for boards.
Hostess
Tillies/Coconut Club/ Paradise Pizza
08.2018 - 06.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
John Gray High School
George Town, Grand Cayman, Cayman Islands06.2003
Skills
- Cash handling
- Safety procedures
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Professionalism
Timeline
Rental Tourism Manager
Luxe Property Group LTD
05.2024 - 03.2025
Assistant Manager
NCB Property Group
03.2023 - 05.2024
Human Resources Assistant
Celebration's
09.2021 - 12.2022
Human Resources Administrator
Palm Heights
06.2019 - 03.2020
Hostess
Tillies/Coconut Club/ Paradise Pizza
08.2018 - 06.2019
John Gray High School
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