Krysta Parker
Louisville
Summary
I am a hard worker in everything I do and catch on quickly. I am a team player, always a reliable employer, and enjoy learning new things.
Overview
9
9
years of professional experience
Work History
University of Louisville Physicians
Insurance verification coordinator
Louisville
06.2024 - Current
- Coordinated insurance verification processes for efficient patient care.
- Reviewed patient information for accuracy and completeness.
- Communicated with healthcare providers regarding insurance coverage and requirements.
- Trained new staff on verification protocols and procedures.
- Implemented process improvements to streamline verification workflows.
- Maintained documentation of verification activities for compliance purposes.
- Analyzed policy details to determine patient eligibility for services.
Consumer Operations Representative
Humana
Louisville
03.2024 - Current
- Assisted customers with inquiries and complaints in a timely manner.
- Provided support to other departments as needed to ensure smooth operations.
- Monitored customer accounts for any discrepancies or issues.
- Performed data entry tasks accurately and quickly.
Patient Access Representative
Norton Healthcare
Louisville
03.2021 - 02.2024
- Verified demographics and insurance information to register patients in computer system
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Documented and managed patient information using [Software]
- Applied HIPAA Privacy and Security Regulations while handling patient information
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Bra Fitting Specialist/Sales Associate
Victoria's Secret
Louisville
11.2016 - 02.2021
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended optimal merchandise based on customer needs and desires
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Drove sales of merchandise by applying proactive nature, knowledge of customer preferences and active listening skills
- Educated customers on product and service offerings
- Stayed up to date on store promotions, payment policies and security practices
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Bachelor of Science Health Sciences -
Spalding University
Louisville, KYSkills
- Team building
- Time management
- Work ethic
- Critical thinking
- Flexible
- Organizational skills
- Adaptability
- Customer Service
Timeline
University of Louisville Physicians
Insurance verification coordinator
06.2024 - Current
Consumer Operations Representative
Humana
03.2024 - Current
Patient Access Representative
Norton Healthcare
03.2021 - 02.2024
Bra Fitting Specialist/Sales Associate
Victoria's Secret
11.2016 - 02.2021
Bachelor of Science Health Sciences -
Spalding University