Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Krystal Arena

Hopkinsville

Summary

Dietary Manager with extensive experience in meal planning and regulatory compliance at Cumberland Hall Hospital. Expertise in inventory control and employee training led to improved guest satisfaction and enhanced food safety protocols. Strong communication and problem-solving skills contributed to operational excellence and quality assurance. Proven ability to manage food service operations, ensuring high standards of food quality and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Dietary Manager/Senior Leadership

Cumberland Hall Hospital
Hopkinsville
03.2024 - Current
  • Ensured accuracy of menu labeling information on all foods served in the facility.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
  • Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
  • Managed dietetic staff to ensure compliance with state regulations.
  • Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
  • Attended meetings with other healthcare professionals concerning nutrition-related topics.
  • Implemented a system for tracking patient preferences, allergies, intolerances.
  • Unit rounding, Q15s, Patient Safety, Staff Safety
  • Ensured all documentation is correct for MHT and Nursing staff
  • Conducting Environmental rounds

Front Desk Agent

Holiday Inn Express Hotel Suites
Springfield
10.2023 - 02.2024
  • Greeted guests, registered arrivals, and assigned rooms while providing information on amenities.
  • Managed cash drawer throughout shifts, ensuring accuracy in all transactions.
  • Answered guest inquiries by recommending shopping, dining, and entertainment options.
  • Maintained accurate records of room availability and verified charges during check-in.
  • Collaborated with housekeeping and maintenance to address room issues promptly.
  • Leveraged software for reservations and updated guest information securely.
  • Ensured compliance with safety regulations according to company standards.
  • Cleaned and maintained lobby area, including restocking supplies and watering plants.

Cafeteria Manager

Robertson County Schools
Springfield
01.2014 - 02.2024
  • Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation
  • Trained and mentored food service works to achieve maximum team quality and efficiency
  • Supervised food service workers to keep kitchen moving and provide quality service
  • Rotated products using FIFO principles and maintained safe storage practices to avoid spoilage
  • Managed food and supply inventory to keep adequate levels and reduce waste
  • Inspected incoming shipments to verify quality, quantity and freshness of goods
  • Overseen Thousands of dollars in inventory.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
  • Coordinated work schedules for employees to ensure adequate coverage during peak hours.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
  • Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
  • Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.

Shift Manager

McDonald's
Ashland City
03.2008 - 05.2014
  • Managed schedules, processed time off requests, and maintained shift coverage.
  • Documented receipts, employee hours, and inventory movements accurately.
  • Communicated with shift managers to ensure continuous customer service delivery.
  • Monitored equipment utilization to identify operational efficiencies.
  • Interpreted work orders to effectively plan and execute jobs.
  • Ensured accurate completion of all opening and closing duties per guidelines.
  • Conducted employee training to enhance operations and boost productivity.
  • Directed teams on effective methods and procedures for optimal performance.

Quality Control Inspector

Foutch Industries
Cookville
02.2012 - 03.2014
  • Documented and identified product and process defects, recommending corrective actions.
  • Assessed components for manufacturing defects using comparative analysis techniques.
  • Reported non-conformance issues with detailed documentation to support production corrections.
  • Analyzed defect trends to identify origins and prevent future issues.
  • Utilized gauges and measuring devices to ensure output met specifications.
  • Maintained inspection equipment, notifying management of necessary repairs.
  • Discarded substandard products to maintain quality assurance standards.
  • Conducted inspections and repairs to ensure products met project expectations.

Sales Associate

Walmart
Ashland City
09.2011 - 01.2012
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers to determine wants or needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

GED -

Springfield High School
Springfield, TN
07.2014

Nutrition Science And Dietetics

University of Arizona
Tucson, AZ

Skills

  • Meal planning and food preparation
  • Regulatory compliance and HACCP
  • Inventory and cost control
  • Crew scheduling and supervision
  • Food safety management
  • Sales promotion and customer service
  • Quality assurance and control
  • Operations management and administration
  • Employee hiring and training
  • Guest relations and services
  • Information protection and documentation
  • Cash handling and payments
  • Safety procedures and security measures
  • Front office support and transportation information
  • Time management and problem-solving skills
  • Oral and written communication skills

Accomplishments

  • ServSafe Certified
  • Culinary
  • Child Nutrition
  • Nutrition 101

Timeline

Dietary Manager/Senior Leadership

Cumberland Hall Hospital
03.2024 - Current

Front Desk Agent

Holiday Inn Express Hotel Suites
10.2023 - 02.2024

Cafeteria Manager

Robertson County Schools
01.2014 - 02.2024

Quality Control Inspector

Foutch Industries
02.2012 - 03.2014

Sales Associate

Walmart
09.2011 - 01.2012

Shift Manager

McDonald's
03.2008 - 05.2014

GED -

Springfield High School

Nutrition Science And Dietetics

University of Arizona

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Krystal Arena