Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Krystal Hessig

Elizabethtown

Summary

Results-driven retail leader with extensive experience in store management, food safety, and team development. Currently serving as an Assistant Store Leader, overseeing fresh departments, and leading significant improvements in shrink reduction and food safety scores. Proven track record of driving sales growth and enhancing customer satisfaction across multiple locations. Expertise in managing labor, merchandising, and training staff to optimize performance. Strong background in mentoring and developing employees for career advancement. Committed to driving sales growth, operational excellence, fostering strong vendor relations, and maintaining high merchandising standards.

Overview

12
12
years of professional experience

Work History

Assistant Store Leader

Kroger
Brandenburg And Elizabethtown
08.2023 - Current
  • HR ASL (November 2023-March 2024)
  • Fresh ASL (March 2024 - current) over Floral, Produce, Starbucks (Brand Standards Leader Certified March 2025), Deli, Bakery, and Meat.
  • D2 Food Safety Champion Role (Feb 2025 - current)
  • Improved fresh shrink in multiple stores (Brandenburg and Elizabethtown): P11: $42k, P13: $27k, P1 (2025): $16k reduction.
  • Improved Food Safety Ecolab Scores (Elizabethtown): P11 85.5 – P13 94.
  • Manage overall store appearance, merchandising, displays, signage, etc.
  • Manage labor, overtime, and primetime worked rate.

Store Manager / Market Manager

Circle K
Elizabethtown And Louisville
06.2013 - 08.2023
  • Manage overall store appearance, merchandising, displays, signage, decorations, and cleaning.
  • Chosen to start the FFF Program, and was dedicated to the Food Program to increase food sales continuously.
  • Train employees to be successful with the new Food Program, currently at $350+ per day in sales.
  • Increased Sales vs. Budget: 14%–30% over budget.
  • Midwest BU Division Image Day Runner-Up 2021.
  • Mentored several Customer Service Representatives, two Assistant Managers, and a Food Service Manager – trained two Assistant Managers to become Store Managers.
  • Develop strategic relationships with all key vendors.
  • Build rapport with old and new customers by providing excellent customer service, having products available on a consistent basis, and training all associates to have the same expectations daily.
  • Hiring/Onboarding/Training new associates for $45k+ week in sales.
  • Recruiting new candidates to hire.
  • Market Manager / Circle K, May 2022 – May 2023: Multi-Store Manager over 13 Louisville, KY, locations.
  • Labor management and reduced overtime from 8% to 2.2%.
  • Increased sales/customer traffic by focusing on Store Appearance and instock opportunities in each location.
  • Reduced cash/lottery loss to the budget of 0.22%.
  • I hired over 30 customer service associates in my first 30 days and was number one in the region for non-manager 60-day turnover and retention.

Education

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
06-2003

Skills

  • Labor management
  • Merchandising standards
  • Food safety
  • Vendor relations
  • Customer service
  • Team building
  • Inventory management
  • Shrink reduction
  • Store operations
  • Time management
  • Attention to detail
  • Work Planning and Prioritization
  • Adaptability
  • Employee development

Accomplishments

  • Food Safety Champion for District 2 - Kroger
  • Selected for Future Leaders in 2025 - Kroger
  • Division Image Day Runner Up 2021 - Circle K

Timeline

Assistant Store Leader

Kroger
08.2023 - Current

Store Manager / Market Manager

Circle K
06.2013 - 08.2023

High School Diploma -

Frank W. Cox High School

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Krystal Hessig